AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH)

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  1. 2 votes
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      AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

      Please note that RedHat 5 is not officially supported.

    • 12 votes
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        4 comments  ·  General » Bugs  ·  Admin →
        AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

        The new Version was released yesterday and should resolve the keyboard issue and the chat issue. Could you try this and report back if it works for you? Thanks :)

        AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

        Hello, Thanks for your message. Number one should be fixed with the next release, also number 2 has been improved (it was a bug that occured on some desktops only like e.g. in XFCE). Number 3 is a known issue and requires some rewriting of GUI code.

      • 1 vote
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          1 comment  ·  General » Keyboard  ·  Admin →
          AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

          Hello, please open the Circle Menu (swipe in from the left), go to the actions menu (the Bolt) and press the button with the 3 keys on it.

        • 9 votes
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            3 comments  ·  General » Bugs  ·  Admin →
            AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

            Which version of xrandr and redhat are you using exactly?

          • 23 votes
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              5 comments  ·  General » Bugs  ·  Admin →
              AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

              Hello,
              that is a known issue. It will be fixed with next version.

              Best regards,
              AnyDesk-Support

            • 3 votes
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                4 comments  ·  General » Keyboard  ·  Admin →
                AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                Hello,
                that is a known issue. It will be fixed with next version.

                Best regards,
                AnyDesk-Support

              • 13 votes
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                  3 comments  ·  General  ·  Admin →
                  AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                  In this case, AnyDesk does show the user a warning for 10 seconds. It also blocks it to hit the accept button.

                • 22 votes
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                    2 comments  ·  General » Bugs  ·  Admin →
                    AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                    Hello,

                    thank you for your report.
                    This bug has been reported to the developers.

                  • 5 votes
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                      3 comments  ·  General  ·  Admin →
                      AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                      This is normal and wanted behaviour of AnyDesk. We dont create the alias based on a machine ID or anything, but everytime you install AnyDesk on a freshly installed system it creates keys which identify you and your alias. If you want to prevent a new ID everytime, backup the ~/.anydesk directory (especially the .conf files) and drop them there again before the first start of anydesk. This should backup your ID.

                    • 9 votes
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                        AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                        This function comes with the new adressbook. You get the adressbook when buying a license of AnyDesk.
                        The free version of AnyDesk does not have this feature.

                      • 12 votes
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                          AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                          Please send it to "support@anydesk.com". Thank you for your help!

                          AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                          Hi. Can you send me the anydesk log so I can look into this issue? You can find it in ~/.anydesk/anydesk.log. Please strip all personal informations from it (ID and Alias) before sending.

                        • 1 vote
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                            AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                            Please tell us exactly what isnt working. FreeBSD does not have an installer, its the program binary directly. Please post the logfile located in ~./anydesk/anydesk.log. Also make sure you have a mounted procfs and mouted mqueuefs.

                          • 8 votes
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                              6 comments  ·  General » Bugs  ·  Admin →
                              AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                              Which platform are you using?

                            • 38 votes
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                                AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                                Thank you for your comments.
                                You can switch monitors with the key combination ctrl+shift+alt+[1-9].

                              • 1 vote
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                                  4 comments  ·  General » Bugs  ·  Admin →
                                  AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                                  Hi, could you please provide us the exact AnyDesk version (including the commit ID underneath the Version). Thanks in advance!

                                • 2 votes
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                                    4 comments  ·  General » Bugs  ·  Admin →
                                    AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                                    Could you provide the version of anydesk you are using? The 100% bug should be fixed since 2.3.0. Thanks for the library informations. We will investigate this issue.

                                  • 9 votes
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                                      6 comments  ·  General » Bugs  ·  Admin →
                                      AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                                      @Tyrone Lucero: The .tar.gz is not statically linked, its also dynamic. GTK is fully backwards compatible inside a major version, so a GTK Version cannot be too new (the otherway around could happen).

                                      AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                                      Hi, thanks for reporting. Are you using the newest Version of AnyDesk (2.3.1)? As there were many problems resolved regarding GTK2. If yes, please provide the logfile generated by anydesk (~/.anydesk/anydesk.log). You can clear out all personal Informations such as ID and Alias, etc.

                                    • 4 votes
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                                        6 comments  ·  General  ·  Admin →
                                        AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                                        Hi. Thank you for reporting this issue. Could you provide us the versios of both Xorg server, the distributions you are using and the logfile from both machines (located in ~./anydesk/anydesk.log).

                                      • 19 votes
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                                          8 comments  ·  General » Bugs  ·  Admin →
                                          AnyDeskAdminAnyDesk (Supporter, AnyDesk Software GmbH) commented  · 

                                          On which distribution (including version) of Linux are you encountering this issue?

                                        • 20 votes
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