Help Center


The Help Center describes AnyDesk and its features. Use the search bar, [list of articles] or [FAQ] to find information or the solution for your case. For supportd related issues contact: [Support]. For sales inquiries always use: [Sales]



Notice:
AnyDesk is not officially supported on the new macOS Catalina update yet, if AnyDesk is essential for your operation we advise to postpone the update.

October 10, 17:31 CEST


FAQ

Do I need to install AnyDesk?

AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications. However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be entered remotely, the following UAC prompt must be confirmed manually from the remote side. Each installation has its unique ID and is bound to a specific license.


Register or remove the AnyDesk license to a device

See Registration to register the client to a license.


How to reset 2FA / Two Factor Authentication

To reset 2FA see Two_Factor_Authentication.


Do I need to be present at the remote side to start a session? (Unattended Access)

No, you can set a "password for unattended access" to gain access remotely. See Unattended Access


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