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Error Messages

This article lists and explains the most common AnyDesk errors and status messages that may occur.


Error Messages

Message Explanation
1. Waiting for image. This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem.
2. This desk is not available. Please make sure that AnyDesk is running on the remote computer and it is connected to the internet. This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem.
3. AnyDesk is not connected to the server. Please check your internet connection This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem.
4. Status: win32_10060 This error code is generated by Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Please have a look at our Firewall article.
5. Status: win32_11001 This error code is generated by Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Please have a look at our Firewall article.
6. Status: win32_10054 This error code is generated by Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Please have a look at our Firewall article.


Status Messages

Message Explanation
1. Could not log in to the remote computer. AnyDesk's window must be open on the remote computer in order to connect. Interactive Access must be configured on the remote computer to always show a connection request.
2. The session was interrupted on the remote side. Please wait while AnyDesk is trying to restore the session. Connection reset after some time due to improperly configured firewall
3. The network connection was closed unexpectedly. Connection reset after some time due to improperly configured firewall
4. The Session was denied due to the access control settings of the remote computer. Your ID is not whitelisted in the ACL (Access Control List) of the remote client.
5. Your license does not allow more sessions. Please close other sessions or contact sales to obtain an upgrade. This message is displayed in case the session limit of your license has been reached.

In some rare cases sessions are not terminated and still run in the background.

If that is the case, you can terminate the session in your customer space on my.anydesk.com.



Messages while connected

Message Explanation
1. Please wait for the remote user to accept the UAC dialog. The remote side gets displayed a Windows UAC dialog and has to either enter administrator credentials or cancel the UAC request.
2. Too many rejected connection attempts. Please try again later. After several session requests have been rejected by the remote side no additional requests are possible for some time.
3. Logging on to the remote computer is blocked by the AnyDesk settings. The remote side is configured to not allow incoming connections.
4. Remote display server is not supported (e.g. Wayland) This message will be displayed in case the remote side uses Linux and any other display server as X11. In most cases you can change the display server on the login screen while the user is logged out of the session (this varies slightly between distributions)


Fatal Error

If a fatal error occurs in AnyDesk, from which it cannot recover, the crash dialog is displayed:

Crash report to submit

It contains technical information that helps us to find the problem. You can press "Send" to submit the information to us, helping us to locate and fix the problem. In addition to the information that can be seen in the dialog your IP address is also transmitted to our server. If you wish to help us even more, please copy the crash report into an email, add a description of what you were doing when the crash occurred and send it to us. Or even better, create a ticket here, so we can contact you as soon as the problem is solved.