FAQ

The FAQ concerns with common questions in terms of features, usage and support related topics. It will link you to the corresponding articles.For a detailed documentation use the search bar, read the User Manual or write a ticket to support@anydesk.com.


Do I need to install AnyDesk?

AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications. However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be typed remotely, the following UAC Prompt must be confirmed manually from the remote side. Each Installation has its unique ID and is bound to a specific licence.


How to make multiple connections?

AnyDesk is multitude capable. Based on your licence, your client can have multiple sessions simultaneously. Free and Lite licence will only allow one simultaneous session. The Professional licence and the PowerUser feature, enable unlimited amounts of connections for each licenced seat.


Can I transfer files with AnyDesk?

Yes, see: File Manager and File Transfer


Where do I find my invoices?

Your invoices can be found in the MyAnyDeskPortal.


I lost my Password (my.anydesk.com)

To recover your recover the password for the MyAnyDeskPortal Account, contact support@anydesk.com and request a password reset.


Unexpected Session End, session interrupts after a certain time

Sessions may end unexpectedly for various reasons. If you encounter interrupts after a specific amount of time into the session, try to add "/np" to the adress you're connecting to.

AnyDesk is not licenced anymore because I changed the machine.

See MyAnyDesk_Portal to register the client to a licence.

Keyboard input opens up automatically on Android

Per default, focused text input fields will open the soft keyboard on Android. This can be switch off in the settings. See »» settings » input » automatic keyboard The soft keyboard can be opened manually via the pie menu. See Android App


Can I use TeamViewer and AnyDesk simultaneously?

Yes, it's possible to run instances of TeamViewer and AnyDesk at the same time with no restraints.


How to connect automatically from Android

The speed dial (background icons under the "connect"-button) displays recent connections. Click on the client you want to connect to. There is no need to type the ID each time. The entered unattended password can be saved IF the option has been enabled at the remote client side next to set password option. You can even create a shortcut on the home screen by clicking/touching the overflow menu (3 dots) then "Drop to desktop".


Can I offer AnyDesk for download on my website?

Yes, Customers can offer AnyDesk for download on their website. The best way would be to create a direct link to anydesk.com/download. This way, your customers will always have access to the latest version.


Are updates included with AnyDesk licenses?

Yes, updates are always included with AnyDesk. Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for commercial purposes.


Do I need to be present at the remote side to start a session? (Unattended Access)

No, you can set an unattended password to gain access remotely. See Access and Session Requests


Can I keep or move the AnyDesk ID/Alias when reinstalling or moving to a new system?

Yes, your Identity can be moved. See AnyDesk_ID_and_Alias


Does AnyDesk support Windows Server?

Yes, See Windows Server


Which Ports does AnyDesk use?

To connect to the AnyDesk Network port 80 (HTTP) and 443 (HTTPS) is used. For direct connections, port 7070(TCP) is used.


Transmission is too slow. What can I do?

Latency and rendering performance depend on hardware and driver. See Render Performance for more information.


AnyDesk is slow despite LAN connection

AnyDesk might not recognize a direct connection and the session will be established via AnyDesk Network. Direct connections display a play symbol in the status bar. If disabled, end the session and reconnect. In case the direct connection cannot be established send the trace files from both LAN clients to support@anydesk.com.

Please note that installing AnyDesk generally helps to better recognize connections in a LAN.

Synchronization of the clipboard not working

Check permissions. AnyDesk might have to be installed on the remote side.

Denied mouse cursor

Permissions missing: AnyDesk does not have permission to control a selected application. In this case, install AnyDesk or launch it as an administrator on the remote client. Professional licence User can create a custom client that automatically requests administrator privileges upon startup. Also see:Customize AnyDesk


Comaptibility in Windows Vista Home Edition

In certain cases, AnyDesk may sometimes crash or experience startup problems in the Home Edition of Windows Vista. If this happens, open the properties of the AnyDesk shortcut and select "Compatibility mode for Windows XP".

Can't get a session Window, AnyDesk says: Waiting for Image

  • In version 4.0 some machines wouldn't wake up from suspend mode in Windows 10. This was fixed with 4.1. If you experience Waiting for Image

Update the remote side of AnyDesk to get the display recovered properly.

  • Another issue is the suspend mode of laptops when the lid is closed. Modify the energy settings of the your laptop, to keep the device alive when the lid is closed.

In Windows 10: Open the Control Panel and switch to Power Options now click Choose what closing the lid does Since you would want to have an image even when the lid is closed because of the remote session choose: Do nothing and Save changes.