The FAQ concerns with common questions in terms of features, usage and support related topics. It will link you to the corresponding articles. For detailed documentation use the search bar or write a ticket to firstname.lastname@example.org.
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Do I need to install AnyDesk?
I lost my password (my.anydesk.com)
Register or remove the AnyDesk license to a device
Do I need to be present at the remote side to start a session? (Unattended Access)
Can I use TeamViewer and AnyDesk simultaneously?
Can I use my own namespace?
Are updates included with AnyDesk licenses?
Where do I find my invoices?
Do my customers need a licensed version?
How to make multiple connections?
Can I transfer files with AnyDesk?
How to connect automatically
Can I offer AnyDesk for downloading on my website?
create a direct link to anydesk.com/download. In this way, your customers will always have access to the latestversion.
Can I keep or move the AnyDesk ID/alias when reinstalling or moving to a new/clone system or hard drive?
Does AnyDesk support Windows server?
Which ports does AnyDesk use?
AnyDesk is slow despite LAN connection
the session and reconnect. In case the direct connection cannot be established, send the trace files from both LAN clients to email@example.com.
Why is there an orange question mark next to my cursor?
Can another user connect to me via Browser or my website?
Can I lock the remote screen?
How to work with dual monitors / multiple displays?
Unexpected session ends, disconnects, session interrupts after a certain time
Why do I have to type the unattended password/login information/authorization manually for a specific client?
I cannot connect, because the request was "blocked/rejected by the AnyDesk settings".
I cannot use AnyDesk for controlling Security/AntiVirus Software
Can't get a session window, AnyDesk says: Waiting for Image
Waiting for Image.
Update the remote client to get the display recovered properly.
- Another issue is the suspend mode of laptops when the lid is closed. Modify the energy settings of the laptop, to keep the device alive when the lid is closed.
In Windows 10: Open the Control Panel and switch to Power Options. Click
Choose what closing the lid does.
Since you would want to have an image even when the lid is closed via remote session choose:
Do nothing and save the changes.
If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.
Synchronization of the clipboard is not working
Denied mouse cursor/no input on window
AnyDesk or launch it as an administrator on the remote client. Professional license userscan create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Administrator_Privileges_and_Elevation_(UAC)
AnyDesk shows 0 as ID
Transmission is too slow. What can I do?
Comaptibility in Windows Vista Home Edition
Vista. If this happens, open the properties of the AnyDesk shortcut and select "Compatibility mode for WindowsXP".
Keyboard input opens up automatically on Android
How can I close sessions from other seats to get free sessions?
Since the recent macOS Mojave update I can't control the mouse and keyboard anymore
If this happened to you, please go to "System Preferences", "Security&Privacy", "Privacy", "Accessibility" and add "Anydesk" to your list of trusted apps.