The FAQ concerns with common questions in terms of features, usage and support related topics. It will link you to the corresponding articles. For detailed documentation use the search bar or write a ticket to email@example.com.
Do I need to install AnyDesk?
AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications. However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be entered remotely, the following UAC Prompt must be confirmed manually from the remote side. Each installation has its unique ID and is bound to a specific license.
How to make multiple connections?
AnyDesk is multitude capable. Based on your license, your client can have multiple sessions simultaneously. Free and Lite license will only allow one simultaneous session. The Professional license and the PowerUser feature, enable unlimited amounts of connections for each licensed seat.
Can I transfer files with AnyDesk?
Yes, see: File Manager and File Transfer
Where do I find my invoices?
Your invoices can be found in the MyAnyDeskPortal.
I lost my Password (my.anydesk.com)
To recover the password go to MyAnyDesk.com, and hit forgot your password? to get a reset Mail to you registered mailaddress.
Unexpected Session End, disconnect, session interrupts after a certain time
Sessions may end unexpectedly for various reasons. If you encounter interruptions after a specific amount of time into the session, try to add "/np" at the end of the address you're connecting to. You may also setup a listening port in your Firewall for AnyDesk in the Security Settings.
AnyDesk is not licensed anymore because I switched the device
See MyAnyDesk_Portal to register the client to a license.
Keyboard input opens up automatically on Android
Per default, focused text input fields will open the soft keyboard on Android. This can be switched off in the settings. See »» settings » input » automatic keyboard. The soft keyboard can be opened manually via the pie menu. See Android App
Can I use TeamViewer and AnyDesk simultaneously?
Yes, it's possible to run instances of TeamViewer and AnyDesk at the same time with no restraints.
How to connect automatically
The speed dial (background icons under the "Connect"-button) displays recent connections. Click on the client you want to connect to. There is no need to type the ID each time. The entered password for unattended acces can be saved IF the option has been enabled at the remote client side below the "set password" option. You can even create a shortcut on the home screen by clicking/touching the overflow menu (downward arrow) next to the machines address, then "Drop to desktop".
Can I offer AnyDesk for download on my website?
Yes, customers can offer AnyDesk for download on their website. The best way would be to create a direct link to anydesk.com/download. This way, your customers will always have access to the latest version.
Are updates included with AnyDesk licenses?
Yes, updates are always included with AnyDesk. Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for commercial purposes.
Do I need to be present at the remote side to start a session? (Unattended Access)
No, you can set a "password for unattended acces" to gain access remotely. See Access and Session Requests
Can I keep or move the AnyDesk ID/Alias when reinstalling or moving to a new/clone system or hard drive?
Yes, your identity can be moved. If you have several machines with the same ID: See AnyDesk_ID_and_Alias
Does AnyDesk support Windows Server?
Yes, See Windows Server
Which Ports does AnyDesk use?
To connect to the AnyDesk Network port 80 or 443 is used. For standard listening port direct line connections is 7070 (TCP).
Transmission is too slow. What can I do?
Latency and rendering performance depend on hardware and driver. See Render Performance for more information.
Do my customers need a licensed version?
End Users always get a free license of AnyDesk automatically.
AnyDesk is slow despite LAN connection
AnyDesk might not recognize a direct connection and the session will be established via AnyDesk Network. Direct connections display a play symbol in the status bar. If disabled, end the session and reconnect. In case the direct connection cannot be established send the trace files from both LAN clients to firstname.lastname@example.org.
Synchronization of the clipboard is not working
Check permissions. AnyDesk might have to be installed on the remote side.
Denied mouse cursor/no input on window
Permissions missing: Is displayed when AnyDesk does not have permission to control a selected application. In this case, install AnyDesk or launch it as an administrator on the remote client. Professional license Users can create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Permissions
Comaptibility in Windows Vista Home Edition
In certain cases, AnyDesk may sometimes crash or experience startup problems in the Home Edition of Windows Vista. If this happens, open the properties of the AnyDesk shortcut and select "Compatibility mode for Windows XP".
Can't get a session window, AnyDesk says: Waiting for Image
- In version 4.0 some machines wouldn't wake up from suspend mode in Windows 10. This was fixed with 4.1. If you experience
Waiting for Image,
update the remote side of AnyDesk to get the display recovered properly.
- Another issue is the suspend mode of laptops when the lid is closed. Modify the energy settings of the laptop, to keep the device alive when the lid is closed.
In Windows 10: Open the Control Panel and switch to Power Options now click
Choose what closing the lid does.
Since you would want to have an image even when the lid is closed, because of the remote session choose:
Do nothing and Save changes.
Can another user connect to me via Browser or my website?
Yes, that's possible. See URL Handler
How can I close sessions from other seats to get free sessions?
Go to the Portal and close the session in the "Session" section. See MyAnyDesk Portal
Can I lock or turn off the remote screen?
Yes, AnyDesk allows to lock the remote screen if permissions are set. This will turn off the remote screen after a set time. See Permissions
How can I see multiple monitors
You can see each remote monitor in separate tabs in your session window. You can switch between the monitors by clicking on the corresponding tab.
The remote client must allow the option to save his login information. See Unattended Password
Can I use my own namespace?
Yes, you may choose your own namespace for registered clients in the MyAnyDesk Portal if you're using a Professional or Enterprise licence. See MyAnyDesk_Portal
I cannot connect, because the request was "blocked/rejected by the AnyDesk Settings".
If a client has an ACL-List(Whitelist) active that your ID/Alias doesn't match, or if your interative access settings are set to disabled or don't allow connections in the background, then you'll get a message, telling that your request as been rejected. See Security Settings and adjust the settings on the remote client.