--- title: "AnyDesk Assist" slug: "anydesk-assist" status: "new" updated: 2025-10-17T14:05:02Z published: 2025-10-17T14:05:02Z canonical: "support.anydesk.com/anydesk-assist" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.anydesk.com/llms.txt > Use this file to discover all available pages before exploring further. # AnyDesk Assist > [!NOTE] > **License:** Ultimate-Cloud > > **Platform:** Windows, macOS The release of AnyDesk 9.0.1 for Windows and AnyDesk 9.1.0 for macOS introduces **AnyDesk Assist**, a new client designed to enhance support workflows with the [**Session requests**](/docs/session-requests) feature. **AnyDesk Assist** is designed to help support agents provide fast and efficient Remote Desktop support to end users via a unique link. This new functionality simplifies the connection process, reduces setup time, and is ideal for organizations needing scalable, rapid support solutions. > [!NOTE] > 🦉 For more details about session requests, see [**this article**](/v1/docs/session-requests). --- ## **What is AnyDesk Assist?** AnyDesk Assist is the customized AnyDesk client designed for support teams to receive, manage, and respond to support requests efficiently. ### Support Teams With AnyDesk Assist, **support teams** can: - **Create, track, and manage** [**Session Requests**](/v1/docs/session-requests) **in the AnyDesk client** Support teams can easily create, track, and manage remote session requests, even for end users without AnyDesk installed. The end user simply clicks a link to either download AnyDesk or use the app if already installed. Once they accept the session request, the support agent can connect without needing the user’s . - **Create and manage** [**Session Queues**](/v1/docs/what-is-a-session-queue) **in my.anydesk II** Support managers can track and manage all incoming requests through centralized Session Queues in their [my.anydesk II](https://my.anydesk.com/v2) account. They can assign requests to specific queues to keep things organized and ensure each request is categorized and goes to the right agent. ### Remote User With AnyDesk Assist, **remote users** can: - [**Request a Session**](/v1/docs/request-a-session) **using a downloaded/installed AnyDesk client** End users with AnyDesk installed can request assistance via the **Request Session** button. This action creates a session request for the support team. --- ## **How to start using AnyDesk Assist with Session Request feature?** As a license owner, you can create customized AnyDesk clients for both support agents and remote users. The customized clients will differ based on their roles: one for support agents and another for remote users. To create a Custom Client with Session Request feature, do the following: for support agentsfor remote users Create a custom client for support agents: 1. Sign in to [my.anydesk II](https://my.anydesk.com/v2) account, click **Builds**, and **Create Build**. 2. There are two ways of how you can enable the **Session Request** feature, do one of the following: - Scroll down to the **Client Settings** section and turn the **Enable Session Requests** toggle on. ![AnyDesk Custom Client Generator interface with highlighted option to enable session requests.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/enable session requests in ccg.png) - Go to **Advanced Settings** and in the **Overrides** section, add the following advanced keys: ```plaintext _module=anydesk-9.0.1 ad.session_queue.init=1 ``` 3. Customize your build as required and click **Create**. 4. Download the build to start using the AnyDesk client with Session Requests feature. > [!CAUTION] > 🚨 **IMPORTANT** > > Support agents have to be logged in to their account in AnyDesk to access Session Requests. Create a custom client for remote users: 1. Sign in to [my.anydesk II](https://my.anydesk.com/v2) account, click **Builds**, and **Create Build**. 2. There are two ways of how you can enable the **Request a Session** feature for remote users, do one of the following: - Navigate to the **Client Settings** section and turn the **Enable Session Requests Button** toggle on. ![AnyDesk Custom Client Generator interface showing settings for session requests](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/enable request session button in ccg.png) - Navigate to **Advanced Settings** and in the **Overrides** section, add the following advanced keys: ```plaintext _module=anydesk-9.0.1 ad.session_queue.help_button=1 ad.session_queue.help_button.text=yourtext ``` **yourtext* - the text that appears on the button 3. Customize your build as required and click **Create**. 4. Download the build and share with remote users to start using the AnyDesk client with Request a Session feature. The ability to access and control a device from a different location using AnyDesk, facilitating remote support and work. An individual whose device is being accessed or controlled by someone else using AnyDesk. A tailored version of AnyDesk that can be configured for specific organizational needs, including branding and functionality. Configuration options available in AnyDesk that allow users to customize security settings, session preferences, and more. ## Related - [What are session requests?](/what-are-session-requests.md) - [Session requests](/session-requests.md) - [Request a session](/request-a-session.md) - [Manage session requests](/manage-session-requests.md)