Client Offline

Cause

The "Client Offline” message appears when AnyDesk on the remote device cannot connect to the AnyDesk network. Common reasons include:

• The remote device is powered off, in sleep mode, or not connected to the internet.

• The AnyDesk application is not running on the remote device.

• Antivirus software or firewall settings are blocking AnyDesk traffic.

• The system time on the remote device is incorrect or not synchronized with internet time.

• The AnyDesk client is outdated.

Solution

To resolve the "Client Offline" error, verify the following:

• Ensure the remote device is turned on. If it supports AnyDesk’s Wake-on-LAN feature, click Power on in the dialog to wake it.

• Confirm the remote device has a stable and active internet connection.

• Make sure the AnyDesk application is running on the remote device.

• Update AnyDesk to the latest version on both the local and remote devices.

• Ensure security software and firewalls are not blocking AnyDesk. For configuration details, see Configure firewalls for AnyDesk.

• Verify that the device clock is correct and synchronized with internet time.

• Confirm the remote device is connected to the AnyDesk network. If not, see Disconnected from the AnyDesk Network for troubleshooting.

If the issue persists, please contact AnyDesk Support.