Client Offline

Cause

The Client Offline message appears when AnyDesk on the remote device cannot connect to the AnyDesk network.

This error may occur if:

• The remote device is turned off, in sleep mode, or offline.

• AnyDesk is not running on the remote device.

• Antivirus or firewall settings are blocking AnyDesk traffic.

• The device clock is incorrect or not synchronized with internet time.

• The AnyDesk app is outdated.

Solution

To resolve the error:

1. Turn on the remote device. If supported, you can also use Wake-on-LAN (click Power on in the dialog).

2. Check the internet connection. Make sure the remote device is online and stable.

3. Start AnyDesk. Verify the AnyDesk app is running on the remote device.

4. Update AnyDesk. Install the latest version on both local and remote devices.

5. Allow AnyDesk through security software. Configure antivirus or firewall settings to permit AnyDesk traffic. For more information, see Configure firewalls for AnyDesk.

6. Correct the system clock. Ensure the device time is accurate and synced with internet time.

7. Check network connectivity. Confirm the device is connected to the AnyDesk network. For more information, see Disconnected from the AnyDesk Network.

If the problem continues, contact AnyDesk Support.