---
title: "Client Offline"
slug: "client-offline"
tags: ["client offline"]
updated: 2025-09-30T14:36:00Z
published: 2025-09-30T14:36:00Z
canonical: "support.anydesk.com/client-offline"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.anydesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Client Offline

#### **Error**

![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/image(103).png)

---

## **Cause**

The **Client Offline** message appears when AnyDesk on the remote device cannot connect to the AnyDesk network.

This error may occur if:

- The remote device is turned off, in sleep mode, or offline.
- AnyDesk is not running on the remote device.
- Antivirus or firewall settings are blocking AnyDesk traffic.
- The device clock is incorrect or not synchronized with internet time.
- The AnyDesk app is outdated.

---

## **Solution**

To resolve the error:

1. **Turn on the remote device**. If supported, you can also use Wake-on-LAN (click **Power on** in the dialog).
2. **Check the internet connection.** Make sure the remote device is online and stable.
3. **Start AnyDesk.** Verify the AnyDesk app is running on the remote device.
4. **Update AnyDesk.** Install the latest version on both local and remote devices.
5. **Allow AnyDesk through security software.** Configure antivirus or firewall settings to permit AnyDesk traffic. For more information, see [Configure firewalls for AnyDesk](/docs/firewall).
6. **Correct the system clock.** Ensure the device time is accurate and synced with internet time.
7. **Check network connectivity.** Confirm the device is connected to the AnyDesk network. For more information, see [Disconnected from the AnyDesk Network](/docs/disconnected-from-the-anydesk-network).

If the problem continues, contact AnyDesk Support.

A feature that allows you to remotely wake up a sleeping or powered-off PC. You can control an offline device remotely by waking it up before creating a connection. To wake up a turned-off PC, you need another turned-on device within the same network.

## Related

- [Error messages](/error-messages.md)