---
title: "Contact us"
slug: "contact-us"
description: "Get support for AnyDesk with helpful resources, ticket submission tips, and troubleshooting advice for Standard, Advanced, and Ultimate licenses."
updated: 2025-08-05T09:40:20Z
published: 2025-08-05T09:40:20Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.anydesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact us

Ensuring the smoothest product experience remains our ultimate goal. We provide helpful resources to support every AnyDesk user in their collaborative journey. Before contacting Support, try searching our [Help Center](https://support.anydesk.com/knowledge) and [YouTube channel](https://www.youtube.com/@AnydeskSoftware/featured). Many issues are also covered in our [FAQ](https://support.anydesk.com/knowledge/faq).

If you experience problems and need active support, please contact [AnyDesk Technical Support](https://my.anydesk.com/settings/support).

---

### Support for different AnyDesk licenses

> [!TIP]
> 💡 **NOTE**
> 
> Ticket support is included only in *Standard*, *Advanced*, and *Ultimate* licenses. You can contact AnyDesk Support through our contact form in [my.anydesk](https://my.anydesk.com/v2) and we will do our best to get back to you as soon as possible.

| **Support** | **AnyDesk license** |
| --- | --- |
| **Free** | **Solo** | **Standard** | **Advanced** | **Ultimate** |
| **Help Center** | ✅ | ✅ | ✅ | ✅ | ✅ |
| **Active Tech Support (tickets, live chat)** |  |  | ✅ | ✅ | ✅ |
| **Phone Support** |  |  |  | ✅ | ✅ |
| **Customer Success Agent** |  |  | ✅ | ✅ | ✅ |

---

### Submit a ticket

> [!NOTE]
> **License:**Standard, Advanced, and Ultimate-Cloud

There are several ways of how you can submit a ticket to our Support team:

via my.anydeskvia AnyDesk app

To submit a ticket via [my.anydesk.com](http://my.anydesk.com/v2):

1. Sign in to [**my.anydesk II**](https://my.anydesk.com/v2) and go to **Help & Contact** section.

![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/Help and contact.png)
2. Select the request type and fill in the form.

![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/image(1).png)

To submit a ticket via AnyDesk app:

1. Open AnyDesk app on your device.
2. Go to **Settings** and open the **About AnyDesk**tab.
3. In the **Support**section, click **Send Support Information**.

![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/image(2).png)
4. This will create an email request with your [Trace Files](/v1/docs/what-are-trace-files) attached. [Describe the issue you’re having in details](/v1/docs/contact-us#faq) and send the email.

![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/image(3).png)

---

### FAQ

#### What information should I include in a ticket?

To help us track and resolve your issue efficiently, please include the following information in your support ticket:

- **Customer number:** Include your customer number in the subject line for easy tracking.
- **Problem details:** Describe the last steps you took before the problem occurred, along with details about your working environment, such as operating system, network configuration, and firewall setup.
- **Background information:** Provide any relevant background information, such as the use case or motive for using AnyDesk.
- **Trace files:** Attach AnyDesk trace files to your ticket. These files are invaluable for diagnosing problems, especially those that are difficult to reproduce.

#### How do I check the AnyDesk version?

To check your version of AnyDesk:

1. Open the AnyDesk app.
2. Go to **Settings** and open the **About AnyDesk** tab.
3. Your version number will be displayed under **Version**.

![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/image.png)

By providing this information, you help us resolve your issue more quickly and effectively.

#### Ticket description checklist

To help you provide detailed information, consider answering the following questions in your ticket:

- Which operating systems are involved? If using GNU/Linux, specify the exact distribution, login manager, and desktop environment.
- Does an error message appear? If so, what does it say exactly?
- Which version of AnyDesk are you using?
- Is AnyDesk installed?
- Are you using a Custom Client version?
- Is one of the clients connected via mobile data or WiFi?
- Are you working in a secure environment with a proxy or firewall?
- Was a direct connection established? (Indicated by a monitor with a play symbol in the lower right corner)
- Have you installed the latest version? Check [AnyDesk Releases](https://anydesk.com/en/downloads/windows).
- Did you try to connect from a different machine and encounter the same problem?

Files automatically created during AnyDesk sessions that provide diagnostic information, useful for troubleshooting issues.

A tailored version of AnyDesk that can be configured for specific organizational needs, including branding and functionality.