---
title: "Could not send the authentication request to IDP"
slug: "could-not-send-the-authentication-request-to-idp"
updated: 2025-07-14T15:52:16Z
published: 2025-07-14T15:52:16Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.anydesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Could not send the authentication request to IDP

#### Error

          

![idp setup issue 1.webp](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/idp%20setup%20issue%201.webp)

## Cause

This error appears when attempting to sign in to [my.anydesk II](https://my.anydesk.com/v2/) via SSO. It usually means that the Identity Provider (IDP) link between [my.anydesk II](https://my.anydesk.com/v2/) and your organization’s IDP is misconfigured.

          🚨 **IMPORTANT**

          

Contact your organization's **administrator** to resolve the issue.

---

## Solution

To re-establish SSO access to [my.anydesk](https://my.anydesk.com/v2/) for your organization:

1. Sign in to [my.anydesk II](https://my.anydesk.com/v2/) using the Ultimate account's ownership credentials.
2. Go to the **Dashboard** tab.
3. In the **Organization Administration View**, click **Go To Organization Login**.  

![idp setup issue 2](https://7940397.fs1.hubspotusercontent-na1.net/hubfs/7940397/idp%20setup%20issue%202.png)
4. You will be redirected to the organization login page.
5. Sign in using the organization’s administrator credentials.
6. Navigate to the **Organization** tab and check the IDP configuration for errors or warnings.
7. Update the IDP data or settings to correct any setup issues.

Once the IDP link is configured correctly, SSO access to **my.anydesk II** should be restored for all users. If issues remain, verify the IDP metadata (certificate, endpoints, login URL) against your identity provider’s documentation.