---
title: "How can I fix connection issues in AnyDesk?"
slug: "how-can-i-fix-connection-issues-in-anydesk"
updated: 2026-06-17T12:49:58Z
published: 2026-07-08T14:19:59Z
canonical: "support.anydesk.com/how-can-i-fix-connection-issues-in-anydesk"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.anydesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I fix connection issues in AnyDesk?

If you're having trouble connecting:

1. Verify both devices are connected to the internet.
2. Make sure AnyDesk is running on the remote device.
3. Confirm the correct **AnyDesk address** or Alias is being used.
4. Check firewall, antivirus, or proxy settings.
5. Restart AnyDesk and try again.

> [!NOTE]
> 🦉 For more details, see [**this article**](/v1/docs/connect-to-a-remote-client).

A name-based address used to identify a device in AnyDesk. Unlike the AnyDesk ID, which is a numerical address, the Alias uses a username and a Namespace (e.g. name@namespace) to make devices easier to recognize and manage.