---
title: "How can I request a refund?"
slug: "how-can-i-request-a-refund"
updated: 2026-05-13T14:25:14Z
published: 2026-05-13T14:25:14Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.anydesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I request a refund?

To request a refund, please contact us via my.anydesk :

1. Sign in to your [my.anydesk II](http://my.anydesk.com/v2) account.
2. Go to **Help & Contact.**
3. Submit a support request including your **order or invoice number** and a refund request.

Alternatively, you can contact us via our [**Contact Us**](https://anydesk.com/en/contact-anydesk) page for purchase-related issues.

> [!CAUTION]
> 🚨 **IMPORTANT**
> 
> - Refund requests should be submitted **within 30 days of purchase.**
> - If your subscription is still in the **trial period**, make sure to cancel it in **my.anydesk II**by navigating to **License** > **Manage Subscription** > **End Subscription**.
> - Refunds are subject to our **refund policy and eligibility criteria.**

A management portal where users can check their license and invoice information, view and manage AnyDesk clients linked to the account, find more detailed information about all sessions, and more.