---
title: "How can I reset my password for my.anydesk?"
slug: "how-can-i-reset-my-password-for-myanydesk"
tags: ["forgot password", "password", "Password Reset"]
updated: 2025-10-17T12:31:29Z
published: 2025-10-17T12:31:29Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.anydesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I reset my password for my.anydesk?

If you forgot your password or are unable to sign in to [my.anydesk.com](https://my.anydesk.com) with your current credentials, you can reset your password. This will allow you to regain access to your [my.anydesk](https://my.anydesk.com) account.

> [!NOTE]
> 🦉 If you remember your password and just want to change it, see [**this article**](/v1/docs/how-can-i-change-the-password-for-myanydesk).

> [!CAUTION]
> 🚨 **IMPORTANT**
> 
> [my.anydesk I](https://my.anydesk.com/login) and [my.anydesk II](https://my.anydesk.com/v2/) are separate portals, each with its own login credentials.
> 
> You need to use the **correct email address and password** for the portal you want to access.
> 
> Resetting your password on one portal does **not** affect the other.

my.anydesk IImy.anydesk I

To reset your password on [my.anydesk I](https://my.anydesk.com/login):

1. Go to the [**Reset password**](https://my.anydesk.com/pwdreset) page, enter the email address associated with your AnyDesk license, and click **Reset**.
2. Open the email from [**noreply@anydesk.com**](mailto:support@anydesk.com) and select the**link** **provided**. 💡 *If you don’t see the email, check your junk or spam folder.*
3. On the opened page, enter your email, new password and repeat it. ![Form for resetting password with email and new password fields displayed.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/update password reset my.ad1.png)
4. Click **Change**.

After that, you will be able to sign in to [my.anydesk I](https://my.anydesk.com/login) with the new password.

> [!CAUTION]
> 🚨 **IMPORTANT**
> 
> If you purchased your license through one of our official resellers and forgot password to [**my.anydesk I**](https://my.anydesk.com/login), please contact your vendor representative to request a password reset. We will then send you a temporary password, which you can later change in the **Settings** tab on **my.anydesk I**.

To reset your password on [my.anydesk II](https://my.anydesk.com/v2/):

1. Go to the [**Reset password**](https://my.anydesk.com/auth/realms/myanydesk/login-actions/reset-credentials) page, enter the email address associated with your AnyDesk license, and click **Submit**.
2. Open the email from [**noreply@anydesk.com**](mailto:support@anydesk.com) and select the **Reset Password Link**. 💡*If you don’t see the email, check your junk or spam folder.*
3. On the opened page, enter your new password and confirm it. ![Form to update password with fields for new and confirm password, and a warning message.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/update password reset my.ad2.png)
4. Click **Submit**.

After that, you will be able to sign in to [my.anydesk II](https://my.anydesk.com/v2/) with the new password.

---

#### I’m not receiving my password reset email

If you’ve requested a password reset but haven’t received the email, try the following steps:

- Check your **spam** or **junk** folder. Automated emails, such as password resets, are sometimes filtered by email providers or security software.
- Wait a few minutes. There may be a short delay in email delivery.
- If the email still doesn’t arrive and isn’t in your spam folder, contact our support team at [support@anydesk.com](mailto:support@anydesk.com).

## Related

- [How can I change the password for my.anydesk?](/how-can-i-change-the-password-for-myanydesk.md)
- [How do I change my contact details?](/how-do-i-change-my-contact-details.md)
- [Sign in to your account](/sign-in-to-your-account.md)
- [How to delete my account and data?](/how-to-delete-your-account-and-request-your-data-to-be-deleted.md)