FAQ
How can I reset my license key?
If you believe your license key has been compromised, you can reset it through the my.anydesk II management console. A new key will be generated automatically, and your existing AnyDesk clients will continue to function without interruption.
You can reset the AnyDesk license key in the my.anydesk management portal. This way, if your license key was compromised, you can generate a new one.
To reset the license key:
Sign in to my.anydesk II.
Go to the License tab.
In the License key field, click Reset.
What if I need longer sessions time on the free version?
You can restart your connection as many times as needed.
If you want to avoid session timeouts altogether, consider upgrading to a paid license. View our license comparison table to find the plan that best fits your needs.
How many concurrent connections can I have?
Depending on the license, you can:
Free license: 1 active connection
Solo license: 1 active connection
Standard license: 1 active connection by default (additional connections available as add-ons)
Advanced license: 2 active connections by default (additional connections available as add-ons)
For more information, see our license plans overview.
Why am I being redirected when trying to pay?
If you're being redirected to another page during payment, your credit card provider may be using 3D Secure to request a PIN or additional verification. This is a standard security feature.
In some cases, the transaction may be blocked if it's not recognized as a usual or trusted purchase. If you experience this, please contact your credit card provider directly for assistance.
How many devices can I use with my license?
Your license is linked to your AnyDesk account, not individual devices. The number of devices you can manage depends on your specific license plan. For more information, see: anydesk.com/en/order
Do my customers need a licensed version?
No, the end users do not need a licensed version if they only receive or reject connection requests. Only the AnyDesk clients (the applications) that initiate outgoing connections must be registered to a valid license key.
How many users can use a license?
AnyDesk offers license plans that support anywhere from a single user to over 50 users. For details on how many users are included in each license, see: anydesk.com/en/order
Why am I being identified as a business user?
If you believe you are incorrectly classified as a professional (business) user, please review the guidelines on our website to understand the distinction between professional and private use: anydesk.com/en/professional-use.
We are committed to providing a user-friendly and supportive experience for all users and appreciate your understanding as we work to apply our licensing rules fairly.
Do you offer monthly subscriptions or payments?
No, AnyDesk licenses are only available as annual subscriptions with yearly billing. The full amount is charged upfront for one year of service.
🚨 IMPORTANTAs of September 1, 2022, contracts must be canceled at least 30 days before the license renewal date to avoid automatic renewal.
For more details, see this article.
What is the notice period for ending my contract?
AnyDesk licenses are based on an annual subscription model and renew automatically each year. To avoid renewal, you must cancel your contract at least 30 days before the license expiration date.
For full details, refer to our Terms & Conditions.
How can I cancel my contract?
We're sorry to see you go.
If your license is set to auto-renew, you can follow the steps in this article to disable renewal and cancel your contract.
Alternatively, you can contact our Customer Success Team for assistance with cancellation.
🚨 IMPORTANTCancellations must be submitted at least 30 days before your license renewal date to be accepted.