--- title: "my.anydesk I" slug: "myanydesk-i-customer-portal" updated: 2025-07-30T18:55:52Z published: 2025-07-30T18:55:52Z stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://support.anydesk.com/llms.txt > Use this file to discover all available pages before exploring further. # my.anydesk I > [!CAUTION] > 🚨 **IMPORTANT** > > The**my.anydesk I** management console will soon be deprecated. [**Migrate your account to my.anydesk II now**](/v1/docs/account-migration). [**my.anydesk.com**](https://my.anydesk.com/login) is the primary interface for managing your account, license, clients, and session history. For **Advanced** and **Ultimate** license holders, it also provides a custom client generator. The portal is organized into five main sections: ![AnyDesk interface showing License, Clients, Sessions, Files, Settings, and Logout options.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 header.png) --- ## **License** Use the **License** tab to view and manage your license and account information: - **Product** - current license type; click **Upgrade** to change license or add a custom namespace. - **License key** - view or **Reset** your license key. - **Expiration date** - date until the license is valid; option to **Cancel contract.** - **User** - the amount of users available in your license. - **Namespace** - your custom namespace. - **Connected** - total AnyDesk clients currently in a connection. - **Online** - AnyDesk clients currently online. - **Active sessions** - ongoing sessions. ![AnyDesk license information including product details, expiration date, and user statistics.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 License tab.png) --- ## **Clients** The **Clients** tab lists all clients registered to your account: - **Export to CSV** - download the list as a CSV file - **ID** - AnyDesk client ID (click to view details) - **Alias** - custom identifier, if available - **Online** - online status and duration - **Version** - AnyDesk client’s version - **Comment** - view the comments or description of the client. - **Details arrow** - navigate to the *Client Details*page ![AnyDesk client list showing IDs, online status, versions, and comments for each client.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 Clients tab.png) ### **Client details** You can click ![Diagram illustrating a process with highlighted steps and arrows indicating direction.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 details arrow icon.png) next to the needed client and do the following: - **Connect** - initiate a session to that client (Windows/Linux desktop clients only). - **Remove** - unlink this client from your license (it will lose Address Book and namespace access). - Client **ID**, **Alias**, **Online** status, **Version** - Set or change **Alias** - **Comment** - view or add comments. - **Recent sessions** - view the five most recent sessions. ![Client details including ID, alias, online state, and recent session information displayed.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 client details page.png) --- ## **Sessions** The **Sessions** tab provides a session history: - **Export to CSV** - download session logs - **From** - connecting client’s ID and Alias - **To** - remote client’s ID and Alias - **Start/End** - session start and end times - **Duration** - length of each session ![AnyDesk session log displaying connection details, including start and end times.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 sessions tab.png) ### Session details You can click ![Diagram illustrating a process with highlighted steps and arrows indicating direction.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 details arrow icon.png) next to the needed session and view and do the following: - **From**, **To**, **Start**, **End**, and **Duration** fields. - **Close session** - if the session is currently active, you can terminate here. - **Comment** - view or add comments about the session. ![Session details from AnyDesk showing participants, duration, and timestamps of the session.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 Session details page.png) --- ## **Files** The **Files** tab shows your [custom AnyDesk clients](/v1/docs/custom-anydesk-client). - **Name** - client name. - **Platform** - target OS. - **Download** - link to client installer. - **Details arrow** - view Custom Client Details. ![List of customized AnyDesk clients with download options for Windows platform.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 Files tab.png) At the bottom of the page, you can also find the links to documentation: - Help Center - REST API - Group Policy settings - On‑Premises appliance installer (for Ultimate license customers) ### **Custom client details** You can click ![Diagram illustrating a process with highlighted steps and arrows indicating direction.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 details arrow icon.png) next to the needed custom client and see the details of the custom client you created: - **Name** - **Operating system** - **Version** - **Prefix** - account prefix (e.g. `ad_`, `ad_..._msi`) - **Connection type** - incoming, outgoing, or bidirectional only - **Allow installation** - installer option availability - **Program name** - name displayed in Start menu or Add/Remove Programs - **Download link** - either portal-restricted or publicly accessible via `get.anydesk.com` - **Create Download Button** - configure the button that your employees or customers can click to download your customized AnyDesk client. ![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 custom client details.png) --- ## **Settings** Use the **Settings** tab to manage the [my.anydesk I](http://my.anydesk.com/login) view and account options: GeneralCustomerSupportPaymentInvoices In the **General** tab of the **Settings** page, you can modify the following details: - **Localization** - change portal language and time zone. - **CSV export** - select ***Everything***to export the list of all clients and sessions or ***Pagewise*** to export the current page. You can also set the date format used in the exported file. - **Change password** - update portal login. - **Two-factor authentication** - enable or disable MFA. ![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 settings - general.png) View and manage your account contact details. ![Settings page displaying customer information fields for AnyDesk application.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 settings - customer.png) Find answer to your questions or contact our Support team. ![Settings page for AnyDesk with options for support and assistance services.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 settings - support.png) Manage the payment method - add a new preferred payment method, set as default, and delete. ![AnyDesk settings page showing payment information and options to add or delete methods.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 settings - payment.png) View history and payment status of past and current invoices. ![Settings page showing invoice details and important payment notice for AnyDesk.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/my.ad 1 settings - invoices.png)