--- title: "Session requests" slug: "session-requests" updated: 2025-10-17T13:58:03Z published: 2025-10-17T13:58:03Z --- > ## Documentation Index > Fetch the complete documentation index at: https://support.anydesk.com/llms.txt > Use this file to discover all available pages before exploring further. # Session requests > [!NOTE] > **License:**Ultimate-Cloud > > **Platform:**Windows and macOS > > **Relevant for:**Admins and support agents **Session Requests** streamline remote support by enabling support agents to connect with users effortlessly via a Session link, without requiring an AnyDesk ID. This feature also lets support agents keep track of past and upcoming requests, streamlining the process for both support agents and end users. --- ## Requirements - AnyDesk 9.0.1 or later (Custom Client) for Windows or macOS with the **Session Request** feature enabled. - The support agent must have the **support_agent** role assigned in my.anydesk II. - The support agent must be signed in to the AnyDesk Client. - To connect a remote devices from [my.anydesk II](https://my.anydesk.com/v2) or other platforms (such as Salesforce or Freshservice), the support agent must have the custom client installed on their device. --- ## Overview You can view all session requests in the **Session Requests** tab, available in both the AnyDesk client and [my.anydesk II](https://my.anydesk.com/v2). Each session request has a status that shows its progress and availability for connection: | **Icon** | **Status** | **Description** | | --- | --- | --- | | ![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/image(14).png) | Open | The initial state after a session request is created. | | ![](https://7940397.fs1.hubspotusercontent-na1.net/hubfs/7940397/image-png-Nov-26-2024-01-40-53-9491-PM.png) | Waiting | The Remote User has opened the session link but has not yet granted access. | | ![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/image(15).png) | Ready | The remote user has granted access, allowing the support agent to connect by clicking ![](https://7940397.fs1.hubspotusercontent-na1.net/hubfs/7940397/image-png-Aug-02-2024-03-13-03-3891-PM.png) next to the request. | | ![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/image(16).png) | Connected | The session is in progress. | | ![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/image(17).png) | Closed | The session request has been closed. | | ![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/image(18).png) | Expired | The session request has expired. | > [!NOTE] > 🦉 For instructions on assigning requests to support agents, scheduling sessions, and understanding statuses in both AnyDesk client and [my.anydesk II](https://my.anydesk.com/v2), see [**this article**](/v1/docs/manage-session-requests). --- ## Creating a session request Support agents can create session requests for the end user in the AnyDesk client and in [my.anydesk II](https://my.anydesk.com/v2) if they have the required permissions. Follow these steps: in AnyDesk clientin my.anydesk II 1. In the AnyDesk client, navigate to **Session Requests**. 2. In the dialog that opens, fill in the following details: 1. **Recipient name** - enter the end user’s name. 2. **Assign to** - select who to assign this session request to: *Myself*, *Client*, or a specific *Queue*. 3. **Recipient email** - provide the end user’s email address. 4. **Send invitation email**- select the checkbox to send the session link and updates to the provided email. 5. **Comments** - add any notes relevant to this request. 3. Click **Create Request**. If you selected the **Send Invitation Email** checkbox, an email with the session request link will be automatically sent to the remote user from **noreply@anydesk.com**. You can also copy the session link by clicking ![](https://7940397.fs1.hubspotusercontent-na1.net/hubfs/7940397/image-png-Nov-26-2024-11-56-32-1798-AM.png) and share it with the user. 1. In the [my.anydesk II](https://my.anydesk.com/v2) management console, navigate to **Session Requests**. 2. In the dialog that opens, fill in the following details: 1. **User Name** - enter the end user’s name. 2. **User Email**- provide the end user’s email address. 3. **Send Email** - select the checkbox to send the session link and updates to the provided email. 4. **Email Language** - select the language in which to send email to the end user. 5. **Comments** - add any notes relevant to this request. 6. **Schedule** - select the checkbox to set a time for the session request. 7. **Expires In** - select the date for when the session request will expire. 8. **Assign to** - select who to assign this session request to: *Unassigned*, *Client*, or a specific *Queue*. 3. Click **Create**. --- ## Connecting to the remote user To connect to a remote user after creating a session request, follow these steps: ### **Step 1:****Remote user’s side** 1. The remote user receives an email or text message containing an invitation link. 2. When the user selects the link, they are redirected to a webpage where they can accept the session request. 3. The remote user can join the session by either: - Downloading the AnyDesk Assist client - Joining with their existing AnyDesk client version 9.0 or newer ![AnyDesk remote session request with download instructions for AnyDesk Assist application.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/allow access to your device.png) ### **Step 2: Remote agent’s side** 1. In the AnyDesk client or [my.anydesk II](https://my.anydesk.com/v2), go to the **Session Request** tab to see the remote user's status. ![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/session requests(1).png) 2. According to the user's status, select the **Connect** button to join the session. Depending on remote user’s status, select the **Connect** button to join the session. ![](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/status(2).png) ### **Step 3: Remote user’s side** - The remote user will see a dialog in their AnyDesk client with options to **Allow Access** or **Deny** the session. - The remote user selects **Allow Access** to proceed with the session or **Deny** to reject the connection request. ![AnyDesk warning about unknown access request with options to allow or deny access.](https://cdn.document360.io/b94c9ac2-20ec-4c7e-b325-135b0ed113f9/Images/Documentation/unknown wants to access your device.png) ### **Step 4: Begin the session** - If the remote user selects **Accept**, the Session Status in your **Session Requests** tab updates to **Ready**. - You can now begin assisting the user remotely. A feature in AnyDesk that allows support agents to connect with users via a session link without needing the user's AnyDesk ID, streamlining remote support. A session is a screen of a device shared within a concurrent connection. You can create a connection with a remote device, and you can create another session with the same remote device. Each opened window on the connected remote device will be displayed as a separate session. In AnyDesk, session is represented in separate windows on Windows and in tabs on Mac. A unique number automatically assigned to each installed AnyDesk app. It’s used to identify the device and connect to it remotely. A tailored version of AnyDesk that can be configured for specific organizational needs, including branding and functionality. A management portal where users can check their license and invoice information, view and manage AnyDesk clients linked to the account, find more detailed information about all sessions, and more. The AnyDesk application installed and running on a device, used to connect to or receive remote sessions. An individual whose device is being accessed or controlled by someone else using AnyDesk. Indicates the current state of a session request in AnyDesk, such as open, waiting, ready, connected, closed, or expired. ## Related - [AnyDesk Assist](/anydesk-assist.md) - [Request a session](/request-a-session.md) - [Manage session requests](/manage-session-requests.md)