---
title: "Why can I not add or update my payment method?"
slug: "why-can-i-not-add-or-update-my-payment-method"
updated: 2026-05-13T14:14:53Z
published: 2026-05-13T14:14:53Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.anydesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can I not add or update my payment method?

If you’re unable to update your payment method, it may be due to invalid details, regional restrictions, or account-related issues.

Please verify your information and try again in [**my.anydesk II**](http://my.anydesk.com/v2)**.**

> [!NOTE]
> 🦉 For more details on updating your payment method, see [**this article**](/v1/docs/payment-methods#change-your-preferred-payment-method).