---
title: "Why can only one person connect at a time if my license includes multiple users?"
slug: "why-can-only-one-person-connect-at-a-time-if-my-license-includes-multiple-users"
tags: ["User Count", "Concurrent Connections", "AnyDesk Licenses"]
updated: 2026-05-05T12:36:02Z
published: 2026-05-05T12:40:48Z
canonical: "support.anydesk.com/why-can-only-one-person-connect-at-a-time-if-my-license-includes-multiple-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.anydesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can only one person connect at a time if my license includes multiple users?

Because **user count** and **simultaneous outgoing connections** are different limits. For example, **Standard** supports **up to 20 users**, but it starts with only **1 connection**, so only one person can connect at a time unless additional concurrent connections are added.

> 🦉 For more details about AnyDesk Licenses, see [**this article**.](/v1/docs/anydesk-licenses)