---
title: "Why haven’t I received my license information or license key after purchase?"
slug: "why-haven-t-i-received-my-license-information-or-license-key-after-purchase"
tags: ["Purchase Email", "Reset Password", "AnyDesk Support"]
updated: 2026-04-23T13:38:20Z
published: 2026-05-05T12:40:48Z
canonical: "support.anydesk.com/why-haven-t-i-received-my-license-information-or-license-key-after-purchase"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.anydesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why haven’t I received my license information or license key after purchase?

If you cannot find the purchase email, sign in to my.anydesk and copy the key from the **License** tab.

If you cannot access the account, reset your **my.anydesk** password; If you don’t see the reset email, please check your junk or spam folder. If the issue continues, contact **AnyDesk Technical Support**.

A management portal where users can check their license and invoice information, view and manage AnyDesk clients linked to the account, find more detailed information about all sessions, and more.