---
title: "Why is my account still inactive after completing the payment?"
slug: "why-is-my-account-still-inactive-after-completing-the-payment"
updated: 2026-05-07T15:20:29Z
published: 2026-05-13T11:58:09Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.anydesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my account still inactive after completing the payment?

If your account is still inactive after payment, it’s usually due to one of the following:

#### 1. License not refreshed in the AnyDesk app

Your AnyDesk app may still show the old status.

1. Open AnyDesk.
2. Click **Refresh** or **Reactivate License.**
3. If needed, **sign in**again or re-register your License Key.

> [!NOTE]
> 🦉 For more details, see [**this article**](/v1/docs/license-expired).

#### 2. Payment still processing

Payments may take some time to be processed, especially for bank transfers.

- Wait a few minutes (or up to an hour).
- Check your **email confirmation**
- Verify in my.anydesk that your license shows as **Active**

#### 3. Account or license mismatch

You may be signed into a different account than the one used for the purchase.

- Make sure you are logged into the **correct AnyDesk account**
- Confirm the active license in **my.anydesk**

#### 4. License not registered

Your license may not yet be applied to the AnyDesk app.

1. Copy your license key from **my.anydesk.**
2. Go to **AnyDesk > Menu > Change License Key.**
3. Paste and register the key.

> [!NOTE]
> 🦉 For more details, see [**this article**](/v1/docs/register-your-license).

#### 5. Migration between account versions

If you previously used **my.anydesk I**, your account may need to be accessed via **my.anydesk II** to reflect the active license.

> [!NOTE]
> 🦉 For more details, see [**this article**](/v1/docs/account-migration).

---

### What should I do next?

1. Restart the AnyDesk app
2. Check your payment status in your bank (not just pending)
3. Verify your license status in **my.anydesk**

If your account is still inactive after **24 hours**, please contact our Support Team for further assistance.

A unique code used to activate your AnyDesk license and give you access to all the features included in it.

A management portal where users can check their license and invoice information, view and manage AnyDesk clients linked to the account, find more detailed information about all sessions, and more.

support@anydesk.com