---
title: "Why is my account still inactive after completing the payment?"
slug: "why-is-my-account-still-inactive-after-completing-the-payment"
tags: ["AnyDesk License", "Account Inactivity", "Payment Processing"]
updated: 2026-06-16T14:52:41Z
published: 2026-06-16T14:52:41Z
canonical: "support.anydesk.com/why-is-my-account-still-inactive-after-completing-the-payment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.anydesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my account still inactive after completing the payment?

If your account or license is still shown as inactive after payment, one of the following may be causing the issue.

### 1. Payment is still being processed

Some payments require additional processing time, especially bank transfers.

- Wait a few minutes (or up to one hour for some payment methods).
- Check for a payment confirmation email.
- Verify that your license status in **my.anydesk** shows **Active**.

### 2. The license status has not been refreshed in the AnyDesk app

Your AnyDesk app may still display an outdated license status.

1. Open AnyDesk.
2. Select **Refresh License** or **Reactivate License**.
3. Sign out and sign in again if the status does not update.

> [!NOTE]
> 🦉 For more details, see [**this article**](/v1/docs/license-expired).

### 3. You are signed in to a different account

The license may have been purchased using a different AnyDesk account.

- Verify that you are signed in to the correct AnyDesk account.
- Check which license is assigned to the account in **my.anydesk**.

### 4. The license has not been registered

The license may not yet be registered to the AnyDesk app.

1. Copy the license key from **my.anydesk**.
2. In AnyDesk, go to **Menu > Change License Key**.
3. Paste the license key and register the key.

> [!NOTE]
> 🦉 For more details, see [**this article**](/v1/docs/register-your-license).

### 5. Your account has not been migrated to my.anydesk II

If you previously used **my.anydesk I**, you may need to access your subscription through **my.anydesk II** to view your active license.

> [!NOTE]
> 🦉 For more details, see [**this article**](/v1/docs/account-migration).

---

### What should I do if the issue persists?

Before contacting Support:

1. Restart the AnyDesk app.
2. Confirm that the payment has been completed by your bank and is no longer pending.
3. Verify that the license status in **my.anydesk** is shown as **Active**.

If your account or license is still inactive after **24 hours**, please contact **Support** and provide your invoice number, license key, and AnyDesk account email address.