---
title: "Why is my license renewal not working?"
slug: "why-is-my-license-renewal-not-working"
tags: ["payment method", "Unpaid Invoices", "Account Renewal"]
updated: 2026-09-28T15:45:04Z
published: 2026-09-28T15:45:04Z
canonical: "support.anydesk.com/why-is-my-license-renewal-not-working"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.anydesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my license renewal not working?

Renewal may fail if there is **no payment method saved** or if there are **unpaid invoices** on the account. To complete your renewal, please make sure you have added a preferred payment method and that all invoices have been paid.