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FAQ
Getting Started
Quick Start Guide
Licensing
Payment
Account
Installation
Connecting to a Remote Client
Security
Glossary
Contact Support
Setup
Settings
MyAnyDesk Customer Portal
Custom Client
Render Performance
Mirror Driver
Minimum Requirements
Features
Unattended Access
Permission Profiles
Administrator Privileges and Elevation (UAC)
File Manager and File Transfer
Address Book
Session Invitation
Command-Line Interface
Remote Restart
Session Recording
Remote Print
REST-API
Wake-On-LAN
Keyboard & Hotkeys
Windows Group Policy
Chat
URL Handler
TCP-Tunneling
Whiteboard
VPN
On-Premises
Mobile Device Management (MDM)
my.anydesk II
my.anydesk II Overview
User Management
Clients
Builds
Sessions
Address Book Management
Team
Organization
On-Premises
Other Platforms
AnyDesk for Windows Server
AnyDesk for macOS
AnyDesk for Linux / Raspberry Pi
AnyDesk for Android/ChromeOS
AnyDesk for iOS/iPadOS/tvOS
FAQ
General
Contract
License
Features
Advanced
Troubleshooting
Error Messages
Beta testing
Back to home
Help Center
FAQ
Getting Started
Quick Start Guide
Licensing
Payment
Account
Installation
Connecting to a Remote Client
Security
Glossary
Contact Support
Setup
Settings
MyAnyDesk Customer Portal
Custom Client
Render Performance
Mirror Driver
Minimum Requirements
Features
Unattended Access
Permission Profiles
Administrator Privileges and Elevation (UAC)
File Manager and File Transfer
Address Book
Session Invitation
Command-Line Interface
Remote Restart
Session Recording
Remote Print
REST-API
Wake-On-LAN
Keyboard & Hotkeys
Windows Group Policy
Chat
URL Handler
TCP-Tunneling
Whiteboard
VPN
On-Premises
Mobile Device Management (MDM)
my.anydesk II
my.anydesk II Overview
User Management
Clients
Builds
Sessions
Address Book Management
Team
Organization
On-Premises
Other Platforms
AnyDesk for Windows Server
AnyDesk for macOS
AnyDesk for Linux / Raspberry Pi
AnyDesk for Android/ChromeOS
AnyDesk for iOS/iPadOS/tvOS
FAQ
General
Contract
License
Features
Advanced
Troubleshooting
Error Messages
Beta testing
FAQ
The FAQ addresses common questions in terms of features, usage, as well as support-related topics.
General
Do I need to be present at the remote side to start a session?
Do I need to install AnyDesk?
Are updates included with AnyDesk licenses?
How can I change the password for my.anydesk?
How can I reset my password for my.anydesk?
Can I use AnyDesk with other Remote Tools simultaneously?
How do I make sure I use AnyDesk with the new certificate?
See more
Contract
Do you offer a monthly subscription and monthly payment?
What payment options do you offer?
Do the changes in the license model affect my contract?
Do I need to renew my license?
What is the official contract ending notice period?
How do I change my contact details?
Where do I find my invoices?
What is the duration of my contract?
Does my contract end with the cancellation date?
I am trying to pay, but it keeps redirecting me to another page. Why?
How do I change my payment method?
How many devices can I license?
Do I need to manually renew my contract every year?
How can I cancel the contract?
See more
License
What are the differences between the licenses?
Do I get support as a free user?
If I have a Solo license and connect to my customers who have a free version of AnyDesk, do I have a time restriction?
Are there features available only for certain licenses?
I need an additional user or upgrade. How do I do this?
I am wrongly identified as a business user!
Do my customers need a licensed version?
How do I register or remove the AnyDesk license from my client?
I don't need AnyDesk anymore. How do I stop renewing?
How many users are allowed to use?
Why do I experience limitations with Solo license?
How can I reset my license key?
See more
Features
What if I just want to purchase the Address Book feature?
What is a Namespace?
How many active concurrent connections can I create?
How can I create an account?
What is the benefit of creating an account?
If I use AnyDesk A to connect to AnyDesk B, and switch sides, which client will be counted for the time limitation?
Why AnyDesk does not turn on Privacy Mode when I connect?
What can I do if I need more time for my connections in the free version?
Do I need an account to use AnyDesk?
What are managed devices?
What is a user, role, and group?
What are registered devices?
What is Central Management?
What is a Dynamic Build?
What is a Private Key?
What happens if I lose my Private Key?
What are Dynamic Client Configurations?
How do I request my data to be deleted?
How do I delete my AnyDesk account?
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Advanced
Can I offer a download link to AnyDesk on my website?
How do I work with multiple displays?
Can I use AnyDesk to transfer files?
Can I use my company name in my Alias?
Can I connect to someone through my HTML Dashboard?
Why is there an orange question mark next to my cursor?
See more
Troubleshooting
The session keeps on disconnecting! What can I do?
I only see a black screen or "Waiting for image"!
I am not getting my AnyDesk credentials or my password reset emails!
Is the AnyDesk network down?
Why do I have to type the unattended password manually for a specific client every time?
I get a denied/forbidden mouse cursor and cannot control the remote computer
I cannot use AnyDesk to manage my Security/Anti-Virus Software
AnyDesk is slow despite having a LAN connection
I cannot log in to my account in the AnyDesk client (anynet_not_supported error)
I want to use my.anydesk I but I don't have access, what should I do?
I see "Windows protected your PC" when I'm opening AnyDesk, what should I do?
my.anydesk II keeps automatically redirecting to IDP login page
Discontinuation of older client versions
See more
Error Messages
Disconnected from the AnyDesk network
Status: anynet_overload
Waiting for image/Black screen
Error Messages
Could not send authentication request to identity provider.
Status: desk_rt_auto_disconnect
Status: desk_rt_ipc_error
The session has ended unexpectedly
Connection Failed
License Expired
See more
Beta testing
Beta testing
Why am I a part of AnyDesk beta testing?
Can I sign up to be a part of AnyDesk beta testing?