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FAQ
Getting Started
Quick Start Guide
Connecting to a Remote Client
Installation
User Interface
AnyDesk-ID and Alias
Licensing
Accept Window
Setup
Portable vs. Installed
Firewall
Settings
MyAnyDesk Customer Portal
Custom Client
Submit a Ticket
Upgrade License
Payment
Render Performance
Mirror Driver
Minimum Requirements
Supported Operating Systems
Security
Abuse Management
Security Tips
Two-Factor-Authentication
Screen Privacy
Features
Unattended Access
Permission Profiles
Administrator Privileges and Elevation (UAC)
File Manager and File Transfer
Address Book
Session Invitation
Command-Line Interface
Remote Restart
Session Recording
Remote Print
REST-API
Wake-On-LAN
Keyboard & Hotkeys
Windows Group Policy
Chat
URL Handler
TCP-Tunneling
Whiteboard
VPN
On-Premises
Mobile Device Management (MDM)
Other Platforms
AnyDesk for Windows Server
AnyDesk for macOS
AnyDesk for Linux / Raspberry Pi / FreeBSD
AnyDesk for Android/ChromeOS
AnyDesk for iOS/iPadOS/tvOS
FAQ
General
Contract
License
Advanced
Troubleshooting
Error Messages
Back to home
Help Center
FAQ
Getting Started
Quick Start Guide
Connecting to a Remote Client
Installation
User Interface
AnyDesk-ID and Alias
Licensing
Accept Window
Setup
Portable vs. Installed
Firewall
Settings
MyAnyDesk Customer Portal
Custom Client
Submit a Ticket
Upgrade License
Payment
Render Performance
Mirror Driver
Minimum Requirements
Supported Operating Systems
Security
Abuse Management
Security Tips
Two-Factor-Authentication
Screen Privacy
Features
Unattended Access
Permission Profiles
Administrator Privileges and Elevation (UAC)
File Manager and File Transfer
Address Book
Session Invitation
Command-Line Interface
Remote Restart
Session Recording
Remote Print
REST-API
Wake-On-LAN
Keyboard & Hotkeys
Windows Group Policy
Chat
URL Handler
TCP-Tunneling
Whiteboard
VPN
On-Premises
Mobile Device Management (MDM)
Other Platforms
AnyDesk for Windows Server
AnyDesk for macOS
AnyDesk for Linux / Raspberry Pi / FreeBSD
AnyDesk for Android/ChromeOS
AnyDesk for iOS/iPadOS/tvOS
FAQ
General
Contract
License
Advanced
Troubleshooting
Error Messages
FAQ
The FAQ addresses common questions in terms of features, usage, as well as support-related topics.
General
Do I need to be present at the remote side to start a session?
Do I need to install AnyDesk?
Are updates included with AnyDesk licenses?
I lost my password for my.anydesk.com. How do I reset it?
Can I use AnyDesk with other Remote Tools simultaneously?
See more
Contract
Do I need to renew my license?
What is the official contract ending notice period?
Where do I find my invoices?
What is the duration of my contract?
Does my contract end with the cancellation date?
I am trying to pay, but it keeps redirecting me to another page. Why?
See more
License
I need an additional user or upgrade. How do I do this?
I am wrongly identified as a business user!
Do my customers need a licensed version?
How do I register or remove the AnyDesk license from my client?
I don't need AnyDesk anymore. How do I stop renewing?
See more
Advanced
Can I offer a download link to AnyDesk on my website?
How do I work with multiple displays?
How do I make multiple connections at the same time?
Can I use AnyDesk to transfer files?
Can I use my company name in my Alias?
Can I connect to someone through my HTML Dashboard?
Why is there an orange question mark next to my cursor?
See more
Troubleshooting
The session keeps on disconnecting! What can I do?
I only see a black screen or "Waiting for image"!
I am not getting my AnyDesk credentials or my password reset emails!
Is the AnyDesk network down?
Why do I have to type the unattended password manually for a specific client every time?
I get a denied/forbidden mouse cursor and cannot control the remote computer
I cannot use AnyDesk to manage my Security/Anti-Virus Software
AnyDesk is slow despite having a LAN connection
See more
Error Messages
Error Messages