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FAQ

FAQ

The FAQ addresses common questions in terms of features, usage, as well as support-related topics.

General

Do I need to be present at the remote side to start a session?

Do I need to install AnyDesk?

Are updates included with AnyDesk licenses?

How do I change my my.anydesk.com password?

I lost my password for my.anydesk.com. How do I reset it?

Can I use AnyDesk with other Remote Tools simultaneously?

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Contract

Do I need to renew my license?

What is the official contract ending notice period?

How do I change my contact details?

Where do I find my invoices?

What is the duration of my contract?

Does my contract end with the cancellation date?

I am trying to pay, but it keeps redirecting me to another page. Why?

How do I change my payment method?

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License

I need an additional user or upgrade. How do I do this?

I am wrongly identified as a business user!

Do my customers need a licensed version?

How do I register or remove the AnyDesk license from my client?

I don't need AnyDesk anymore. How do I stop renewing?

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Advanced

Can I offer a download link to AnyDesk on my website?

How do I work with multiple displays?

How do I make multiple connections at the same time?

Can I use AnyDesk to transfer files?

Can I use my company name in my Alias?

Can I connect to someone through my HTML Dashboard?

Why is there an orange question mark next to my cursor?

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Troubleshooting

The session keeps on disconnecting! What can I do?

I only see a black screen or "Waiting for image"!

I am not getting my AnyDesk credentials or my password reset emails!

Is the AnyDesk network down?

Why do I have to type the unattended password manually for a specific client every time?

I get a denied/forbidden mouse cursor and cannot control the remote computer

I cannot use AnyDesk to manage my Security/Anti-Virus Software

AnyDesk is slow despite having a LAN connection

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Error Messages

Error Messages