# AnyDesk Help Center

> Knowledge base documentation for AnyDesk Help Center.

## v1

- [What is AnyDesk?](https://support.anydesk.com/docs/anydesk-overview.md)
- [Quick Start Guide](https://support.anydesk.com/docs/quick-start-guide.md)
- [Connecting to a remote device](https://support.anydesk.com/docs/connect-to-a-remote-client.md)
- [Contact us](https://support.anydesk.com/docs/contact-us.md): Get support for AnyDesk with helpful resources, ticket submission tips, and troubleshooting advice for Standard, Advanced, and Ultimate licenses.
- [Abuse management](https://support.anydesk.com/docs/abuse-management.md)
- [GDPR and AnyDesk](https://support.anydesk.com/docs/gdpr-compliance.md)
- [AnyDesk for Freshworks](https://support.anydesk.com/docs/anydesk-for-freshworks.md)
- [AnyDesk for Salesforce](https://support.anydesk.com/docs/anydesk-for-salesforce.md)
- [Legacy licenses migration](https://support.anydesk.com/docs/legacy-licenses-migration.md)
- [Payment methods](https://support.anydesk.com/docs/payment-methods.md)
- [Purchase a license](https://support.anydesk.com/docs/purchase-a-license.md)
- [Set up Leitweg ID for E-Invoicing](https://support.anydesk.com/docs/set-up-leitweg-id-for-e-invoicing.md)
- [Register your license](https://support.anydesk.com/docs/register-your-license.md)
- [Manage license subscription](https://support.anydesk.com/docs/manage-license-subscription.md)
- [Upgrade your license](https://support.anydesk.com/docs/upgrade-license.md)
- [Reactivate your license](https://support.anydesk.com/docs/reactivate-your-license.md)
- [Remove license from the AnyDesk client](https://support.anydesk.com/docs/remove-devices-from-your-license.md)
- [Supported operating systems](https://support.anydesk.com/docs/supported-operating-systems.md)
- [Install AnyDesk](https://support.anydesk.com/docs/install-anydesk.md)
- [Uninstall AnyDesk](https://support.anydesk.com/docs/uninstall-anydesk.md)
- [Configure firewalls for AnyDesk](https://support.anydesk.com/docs/firewall.md)
- [Update AnyDesk](https://support.anydesk.com/docs/update-anydesk.md)
- [AnyDesk client settings](https://support.anydesk.com/docs/settings.md)
- [Audio settings](https://support.anydesk.com/docs/audio.md)
- [Display settings](https://support.anydesk.com/docs/display.md)
- [Mirror driver for Windows](https://support.anydesk.com/docs/mirror-driver.md)
- [Manage AnyDesk Alias](https://support.anydesk.com/docs/manage-anydesk-alias.md)
- [Back up AnyDesk ID and Settings](https://support.anydesk.com/docs/back-up-anydesk-id-and-settings.md)
- [Create an account](https://support.anydesk.com/docs/account-creation.md)
- [Enable multifactor authentication (MFA) for your account](https://support.anydesk.com/docs/activate-multi-factor-authentication-for-anydesk-account.md)
- [Sign in to your account](https://support.anydesk.com/docs/sign-in-to-your-account.md)
- [Migrate your account](https://support.anydesk.com/docs/account-migration.md)
- [Accepting the connection](https://support.anydesk.com/docs/accepting-the-connection.md)
- [Setting up Permission Profiles](https://support.anydesk.com/docs/setting-up-permission-profiles.md)
- [Administrative privileges and elevation (UAC)](https://support.anydesk.com/docs/administrative-privileges-and-elevation-uac.md)
- [Interactive Access](https://support.anydesk.com/docs/interactive-access.md)
- [Set up Unattended Access](https://support.anydesk.com/docs/unattended-access.md)
- [Manage and transfer files](https://support.anydesk.com/docs/file-manager-and-file-transfer.md)
- [Address Book](https://support.anydesk.com/docs/address-book.md)
- [Session settings](https://support.anydesk.com/docs/session-settings.md)
- [Record a remote session](https://support.anydesk.com/docs/session-recording.md)
- [Record a screen](https://support.anydesk.com/docs/screen-recording.md)
- [Remote Print](https://support.anydesk.com/docs/remote-print.md)
- [Remote Shell](https://support.anydesk.com/docs/remote-shell.md)
- [Restart a remote device](https://support.anydesk.com/docs/remote-restart.md)
- [Request a session](https://support.anydesk.com/docs/request-a-session.md)
- [Session requests](https://support.anydesk.com/docs/session-requests.md)
- [Manage session requests](https://support.anydesk.com/docs/manage-session-requests.md)
- [Wake up a device remotely](https://support.anydesk.com/docs/wake-on-lan.md)
- [AnyDesk VPN](https://support.anydesk.com/docs/vpn.md)
- [Configure TCP tunneling](https://support.anydesk.com/docs/tcp-tunneling.md)
- [Keyboard and hotkeys](https://support.anydesk.com/docs/keyboard-hotkeys.md)
- [Screen Privacy](https://support.anydesk.com/docs/screen-privacy.md)
- [Security tips and offboarding](https://support.anydesk.com/docs/security-tips.md)
- [Sending session invitation](https://support.anydesk.com/docs/session-invitation.md)
- [Using Chat](https://support.anydesk.com/docs/chat.md)
- [Using Whiteboard during a session](https://support.anydesk.com/docs/whiteboard.md)
- [Android Control Plugins for AnyDesk](https://support.anydesk.com/docs/android-control-plugins.md)
- [Verify your AnyDesk for Android](https://support.anydesk.com/docs/anydesk-validation.md)
- [Grant security permissions on macOS](https://support.anydesk.com/docs/security-permissions-on-macos.md)
- [AnyDesk for iOS, iPadOS, and tvOS](https://support.anydesk.com/docs/anydesk-for-ios-ipados-tvos.md)
- [AnyDesk for Linux / Raspberry Pi](https://support.anydesk.com/docs/anydesk-for-linux-raspberry-pi.md)
- [AnyDesk for Windows Server](https://support.anydesk.com/docs/anydesk-for-windows-server.md)
- [Manage Address Books in my.anydesk](https://support.anydesk.com/docs/address-book-management.md)
- [Manage sessions in my.anydesk](https://support.anydesk.com/docs/sessions.md)
- [View clients in my.anydesk](https://support.anydesk.com/docs/clients.md)
- [my.anydesk I](https://support.anydesk.com/docs/myanydesk-i-customer-portal.md)
- [Activity Logs](https://support.anydesk.com/docs/activity-logs.md)
- [Add users to your organization](https://support.anydesk.com/docs/add-multiple-users-via-admin.md)
- [Add multiple users via IDP](https://support.anydesk.com/docs/add-multiple-users-via-idp.md)
- [Add multiple users via LDAP](https://support.anydesk.com/docs/add-multiple-users-via-ldap.md)
- [Invite users to a team](https://support.anydesk.com/docs/invite-users-to-a-team.md)
- [Manage users](https://support.anydesk.com/docs/users.md)
- [Manage user roles](https://support.anydesk.com/docs/roles.md)
- [Manage permission sets](https://support.anydesk.com/docs/permission-sets.md)
- [Manage user groups](https://support.anydesk.com/docs/groups.md)
- [Create a custom client](https://support.anydesk.com/docs/create-custom-client.md)
- [Require 2FA for Unattended Access (Custom Clients)](https://support.anydesk.com/docs/require-2fa-for-unattended-access-custom-clients.md)
- [Custom client advanced options](https://support.anydesk.com/docs/advanced-options.md)
- [Activate central management](https://support.anydesk.com/docs/activate-central-management.md)
- [Manage custom clients](https://support.anydesk.com/docs/manage-builds.md)
- [Manage AnyDesk clients](https://support.anydesk.com/docs/manage-clients.md)
- [Command-line interface for Windows](https://support.anydesk.com/docs/command-line-interface-for-windows.md)
- [Command-line interface for macOS](https://support.anydesk.com/docs/command-line-interface-for-macos.md): Install and configure the AnyDesk client on macOS using command-line commands for automated deployment, licensing, and unattended access management.
- [Command-line interface for Linux](https://support.anydesk.com/docs/command-line-interface-for-linux.md)
- [Configure AnyDesk with your MDM tool](https://support.anydesk.com/docs/mobile-device-management-mdm.md)
- [Set up URL handlers in AnyDesk](https://support.anydesk.com/docs/url-handler.md)
- [Manage AnyDesk using Windows Group Policy](https://support.anydesk.com/docs/windows-group-policy.md)
- [my.anydesk I REST API](https://support.anydesk.com/docs/rest-api.md)
- [What does “managed device” mean?](https://support.anydesk.com/docs/what-does-managed-device-mean.md)
- [What is the difference between the Solo and Standard licenses?](https://support.anydesk.com/docs/what-is-the-difference-between-the-solo-and-standard-licenses.md)
- [Why can only one person connect at a time if my license includes multiple users?](https://support.anydesk.com/docs/why-can-only-one-person-connect-at-a-time-if-my-license-includes-multiple-users.md)
- [How many simultaneous connections are included with my license?](https://support.anydesk.com/docs/how-many-simultaneous-connections-are-included-with-my-license.md)
- [What does “20 licensed users in a team” mean?](https://support.anydesk.com/docs/what-does-20-licensed-users-in-a-team-mean.md)
- [How do I register my license?](https://support.anydesk.com/docs/how-do-i-register-my-license.md)
- [How do I activate my license in the AnyDesk client?](https://support.anydesk.com/docs/how-do-i-activate-my-license-in-the-anydesk-client.md)
- [Why haven’t I received my license information or license key after purchase?](https://support.anydesk.com/docs/why-haven-t-i-received-my-license-information-or-license-key-after-purchase.md)
- [Where can I find my license key after purchase?](https://support.anydesk.com/docs/where-can-i-find-my-license-key-after-purchase.md)
- [How do I resolve a “License expired” message?](https://support.anydesk.com/docs/how-do-i-resolve-a-license-expired-message.md)
- [Why does my license still appear as expired after renewal?](https://support.anydesk.com/docs/why-does-my-license-still-appear-as-expired-after-renewal.md)
- [Why is my license renewal not working?](https://support.anydesk.com/docs/why-is-my-license-renewal-not-working.md)
- [When does my license expire, and how can I renew it?](https://support.anydesk.com/docs/when-does-my-license-expire-and-how-can-i-renew-it.md)
- [How does the AnyDesk licensing model work?](https://support.anydesk.com/docs/how-does-the-anydesk-licensing-model-work.md)
- [How can I reset my license key?](https://support.anydesk.com/docs/how-can-i-reset-my-license-key.md)
- [What if I need longer sessions time on the free version?](https://support.anydesk.com/docs/what-if-i-need-longer-sessions-time-on-the-free-version.md)
- [Do my customers need a licensed version?](https://support.anydesk.com/docs/do-my-customers-need-a-licensed-version.md)
- [How many users can use a license?](https://support.anydesk.com/docs/how-many-users-can-use-a-license.md)
- [Why am I being identified as a business user?](https://support.anydesk.com/docs/why-am-i-being-identified-as-a-business-user.md)
- [How do I restrict connections to devices within my license?](https://support.anydesk.com/docs/how-do-i-restrict-connections-to-devices-within-my-license-1.md)
- [What are concurrent connections?](https://support.anydesk.com/docs/what-are-concurrent-connections.md): Discover the significance of concurrent connections in remote access, how they enhance productivity, and their impact on AnyDesk licensing models.
- [What is a Namespace?](https://support.anydesk.com/docs/what-is-a-namespace.md)
- [What are session requests?](https://support.anydesk.com/docs/what-are-session-requests.md)
- [What is a session queue?](https://support.anydesk.com/docs/what-is-a-session-queue.md)
- [What is a screen recording?](https://support.anydesk.com/docs/what-is-a-screen-recording.md)
- [What is Central Management?](https://support.anydesk.com/docs/what-is-full-client-management.md)
- [What is a private key?](https://support.anydesk.com/docs/what-is-a-private-key.md)
- [What happens if I lose my Private Key?](https://support.anydesk.com/docs/what-happens-if-i-lose-my-private-key.md)
- [Can I purchase just the Address Book feature?](https://support.anydesk.com/docs/what-if-i-just-want-to-purchase-the-address-book-feature.md)
- [Can I restrict connections to specific AnyDesk IDs?](https://support.anydesk.com/docs/is-it-possible-to-restrict-connections-to-specific-anydesk-ids.md)
- [What is a dynamic build?](https://support.anydesk.com/docs/what-is-a-dynamic-build.md)
- [What are dynamic client configurations?](https://support.anydesk.com/docs/what-are-dynamic-client-configurations.md)
- [How do I work with multiple displays](https://support.anydesk.com/docs/how-do-i-work-with-multiple-displays.md)
- [Why do I see a denied/forbidden cursor and can't control the remote device?](https://support.anydesk.com/docs/i-get-a-deniedforbidden-mouse-cursor-and-cannot-control-the-remote-computer.md)
- [Do I need to be at the remote device to start a session?](https://support.anydesk.com/docs/do-i-need-to-be-present-at-the-remote-side-to-start-a-session.md)
- [Creating and using an AnyDesk account](https://support.anydesk.com/docs/creating-and-using-an-anydesk-account.md)
- [How to delete my account and data?](https://support.anydesk.com/docs/how-to-delete-your-account-and-request-your-data-to-be-deleted.md)
- [How can I change the password for my.anydesk?](https://support.anydesk.com/docs/how-can-i-change-the-password-for-myanydesk.md)
- [How do I change my contact details?](https://support.anydesk.com/docs/how-do-i-change-my-contact-details.md)
- [How can I reset my password for my.anydesk?](https://support.anydesk.com/docs/how-can-i-reset-my-password-for-myanydesk.md)
- [Client Offline](https://support.anydesk.com/docs/client-offline.md)
- [Connection failed - iOS/iPadOS devices](https://support.anydesk.com/docs/connection-failed.md)
- [Could not send the authentication request to IDP](https://support.anydesk.com/docs/could-not-send-the-authentication-request-to-idp.md)
- [Disconnected from the AnyDesk network](https://support.anydesk.com/docs/disconnected-from-the-anydesk-network.md)
- [License expired](https://support.anydesk.com/docs/license-expired.md)
- [Session ended unexpectedly](https://support.anydesk.com/docs/session-has-ended-unexpectedly.md)
- [Status: anynet_overload](https://support.anydesk.com/docs/status-anynet-overload.md)
- [Status: anynet_not_supported](https://support.anydesk.com/docs/status-anynet-not-supported.md)
- [Status: desk_rt_auto_disconnect](https://support.anydesk.com/docs/status-desk-rt-auto-disconnect.md)
- [Status: desk_rt_ipc_error](https://support.anydesk.com/docs/status-desk-rt-ipc-error.md)
- [Status: Address book limit reached](https://support.anydesk.com/docs/status-address-book-limit-reached.md)
- [Waiting for image](https://support.anydesk.com/docs/waiting-for-image.md)
- [Change to default installation directory for Windows Custom Clients](https://support.anydesk.com/docs/change-of-installation-directory-for-windows-custom-clients.md)
- [Discontinuation of older AnyDesk versions](https://support.anydesk.com/docs/discontinuation-of-older-anydesk-versions.md)
- [Why can't I control my antivirus software remotely with AnyDesk?](https://support.anydesk.com/docs/i-cannot-use-anydesk-to-manage-my-securityanti-virus-software.md)
- [How can I check if AnyDesk is down for maintenance?](https://support.anydesk.com/docs/is-the-anydesk-network-down.md)
- [Why is AnyDesk slow even on a LAN connection?](https://support.anydesk.com/docs/anydesk-is-slow-despite-having-a-lan-connection.md)
- [How to ensure I use AnyDesk with the latest code signing certificate?](https://support.anydesk.com/docs/how-do-i-make-sure-i-use-anydesk-with-the-new-certificate.md)
- [Fingerprint](https://support.anydesk.com/docs/fingerprint.md)
- [Do I need to install AnyDesk?](https://support.anydesk.com/docs/do-i-need-to-install-anydesk.md)
- [Can I use AnyDesk with other remote desktop tools?](https://support.anydesk.com/docs/can-i-use-anydesk-with-other-remote-tools-simultaneously.md)
- [What are Trace Files?](https://support.anydesk.com/docs/what-are-trace-files.md)
- [What is the price of my license?](https://support.anydesk.com/docs/how-is-anydesk-pricing-structured.md)
- [How can I purchase additional connections, users, or upgrades?](https://support.anydesk.com/docs/how-can-i-purchase-additional-connections-users-or-upgrades.md)
- [How is the license sold, and how many devices can I use?](https://support.anydesk.com/docs/how-is-the-license-sold-and-how-many-devices-can-i-use.md)
- [Can I apply a discount to my purchase?](https://support.anydesk.com/docs/can-i-apply-a-discount-to-my-purchase.md)
- [Can I change the payment currency?](https://support.anydesk.com/docs/can-i-change-the-payment-currency.md)
- [How can I pay my invoice?](https://support.anydesk.com/docs/how-can-i-pay-my-invoice.md)
- [Can I pay via bank transfer or bank wire?](https://support.anydesk.com/docs/can-i-pay-via-bank-transfer-or-bank-wire.md)
- [Why can I not add or update my payment method?](https://support.anydesk.com/docs/why-can-i-not-add-or-update-my-payment-method.md)
- [What should I do if I am having trouble paying my invoice?](https://support.anydesk.com/docs/what-should-i-do-if-i-am-having-trouble-paying-my-invoice.md)
- [Can you provide an upfront invoice?](https://support.anydesk.com/docs/can-you-provide-an-upfront-invoice.md)
- [Can you send me a copy of my invoice?](https://support.anydesk.com/docs/can-you-send-me-a-copy-of-my-invoice.md)
- [How can I update my invoice information (e.g., address, VAT ID, tax details)?](https://support.anydesk.com/docs/can-you-include-or-update-my-vat-number-on-the-invoice.md)
- [Why was I charged twice?](https://support.anydesk.com/docs/why-was-i-charged-twice.md)
- [How can I request a refund?](https://support.anydesk.com/docs/how-can-i-request-a-refund.md)
- [Why is my account still inactive after completing the payment?](https://support.anydesk.com/docs/why-is-my-account-still-inactive-after-completing-the-payment.md)
- [Why am I being redirected when trying to pay?](https://support.anydesk.com/docs/why-am-i-being-redirected-when-trying-to-pay.md)
- [Do you offer monthly subscriptions or payments?](https://support.anydesk.com/docs/do-you-offer-monthly-subscriptions-or-payments.md)
- [What is the notice period for ending my contract?](https://support.anydesk.com/docs/what-is-the-notice-period-for-ending-my-contract.md)
- [How can I cancel my contract?](https://support.anydesk.com/docs/how-can-i-cancel-my-contract.md)