What are Trace Files?

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  • 更新于 Jul 23, 2025
  • 发布于 Jun 6, 2024
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跟踪文件 are crucial for diagnosing problems that may occur while using AnyDesk. They are generated during each remote session.

Some errors may not cause an immediate crash but can lead to unintended behavior. Therefore, it is highly recommended to include the trace files from all devices along with a detailed description of the issue when submitting a support ticket.

How can I submit a Support ticket?

TIP 💡

For more information about how to submit a ticket or reach AnyDesk Support, read this article.

To submit a support ticket, please use the contact form in your my.anydesk management portal.

Alternatively, you can do the following:

  • Open AnyDesk client and go to Settings > About AnyDesk. In the Support section, click Send Support Information. This action will automatically open your default email provider with the trace files from the device already attached.

Submitting Trace Files from multiple devices

If submitting files from two or more devices, please manually rename the trace files to indicate the corresponding device. For example:

Individual Files:

  • Local device: Local_ad.trace,  Local_ad_svc.trace

  • Remote device: Remote_ad.trace, Remote_ad_svc.trace

Archived Files:

  • Local device: Local_PC.zip

  • Remote device: Remote_PC.zip

Local Incoming Connection Log

When receiving a connection request, AnyDesk creates a connection_trace.txt file that includes detailed session information such as the date and time of the connection, how the connection was accepted or rejected, and who sent the connection request.

The local connection_trace.txt file can be found in the same folder as the 配置文件 for the AnyDesk client.

Where can I find Trace Files?

Trace files can be manually found in the following locations:

Operating System

Type

Standard Client

自定义客户端

Windows 7 and newer

UI-based trace files

%appdata%\AnyDesk\ad.trace
EXE: %appdata%\AnyDesk\ad_<prefix>\ad_<prefix>.trace
MSI: %appdata%\AnyDesk\ad_<prefix>_msi\ad_<prefix>_msi.trace

 

Service (network-based) trace files.

Only available if AnyDesk is installed

%programdata%\AnyDesk\ad_svc.trace
EXE: %programdata%\AnyDesk\ad_<prefix>\ad_<prefix>_svc.trace
MSI: %programdata%\AnyDesk\ad_<prefix>_msi\ad_<prefix>_msi_svc.trace

Windows XP/Server 2003

UI-based trace files

%appdata%\AnyDesk\ad.trace
EXE: %appdata%\AnyDesk\ad_<prefix>\ad_<prefix>.trace
MSI: %appdata%\AnyDesk\ad_<prefix>_msi\ad_<prefix>_msi.trace

 

Service (network-based) trace files.

Only available if AnyDesk is installed

%AllUsersProfile%\AnyDesk\ad_svc.trace
EXE: %AllUsersProfile%\AnyDesk\ad_<prefix>\ad_<prefix>_svc.trace
MSI: %AllUsersProfile%\AnyDesk\ad_<prefix>_msi\ad_<prefix>_msi_svc.trace

macOS

Uninstalled

~/.anydesk/anydesk.trace
~/.anydesk_ad_<prefix>/anydesk_ad_<prefix>.trace

 

Installed

/var/log/anydesk.trace
/var/log/anydesk_ad_<prefix>.trace

Linux

Uninstalled

~/.anydesk/anydesk.trace
~/.anydesk_ad_<prefix>/anydesk_ad_<prefix>.trace

 

Installed

var/log/anydesk.trace
/var/log/anydesk_ad_<prefix>.trace

By following these guidelines, you help us diagnose and resolve issues more effectively.