If your account is still inactive after payment, it’s usually due to one of the following:
1. License not refreshed in the AnyDesk app
Your AnyDesk app may still show the old status.
Open AnyDesk.
Click Refresh or Reactivate License.
If needed, sign in again or re-register your 许可证密钥.
🦉 For more details, see this article.
2. Payment still processing
Payments may take some time to be processed, especially for bank transfers.
Wait a few minutes (or up to an hour).
Check your email confirmation
Verify in 我的.anydesk that your license shows as Active
3. Account or license mismatch
You may be signed into a different account than the one used for the purchase.
Make sure you are logged into the correct AnyDesk account
Confirm the active license in my.anydesk
4. License not registered
Your license may not yet be applied to the AnyDesk app.
Copy your license key from my.anydesk.
Go to AnyDesk > Menu > Change License Key.
Paste and register the key.
🦉 For more details, see this article.
5. Migration between account versions
If you previously used my.anydesk I, your account may need to be accessed via my.anydesk II to reflect the active license.
🦉 For more details, see this article.
What should I do next?
Restart the AnyDesk app
Check your payment status in your bank (not just pending)
Verify your license status in my.anydesk
If your account is still inactive after 24 hours, please contact our 支持团队 for further assistance.