Licensing
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      Activate your license

       

      After purchasing your AnyDesk license, you need to activate it in the AnyDesk client to have access to all features included in the license.

      In this chapter, you can find information on how to activate your AnyDesk license and pre-apply the license to custom clients. 

      Activate your license
      Pre-apply license to Custom Client

      If you want to remove a device from your license, see Remove devices from your license.

      Activate your license

      Once you purchase an AnyDesk license, you need to activate it in the AnyDesk client. This step is necessary to use AnyDesk with all the features that are available within your license. 

      The license should be activated on all devices that create or receive connection requests. 

      There are two ways of activating the license:

      Assigning the license key to the AnyDesk client

      You can manually copy and paste your license key into the AnyDesk client to activate the license.

      🚨 The license should be activated on all devices that create or receive connection requests. 

      To assign the license key:

      1. Sign in to your my.anydesk I or my.anydesk II account: 
        1. In my.anydesk I: On the License tab, find the License key field and copy the license key.
          copy license key
        2. In my.anydesk II: Go to the License tab, and in the About section, copy the license key.
          copy license key_myad2

        💡  We currently have two management portals: my.anydesk I and my.anydesk II. If you haven't yet, please migrate your account to my.anydesk II, which offers enhanced features. 

      2. Open the AnyDesk client on your device. 
      3. In the upper-right corner, click settings button > Change License Key....
      4. In the Change License Key section, paste the license key from my.anydesk and click Activate license key. 
        activate license_1

      Logging in to your account in the AnyDesk client

      Your license is linked to your AnyDesk account. Thus, you can log in to your account in the AnyDesk client and activate the license. 

      🚨 You may encounter the anynet_license_conflict error message when signing in to your account in the AnyDesk client. This error typically occurs due to one of the following reasons: 

      • License already activated: The license is already activated in the AnyDesk client.
      • License mismatch: The license associated with your user account doesn't match the license currently activated in the AnyDesk client.

      To log in to your account: 

      1. Open the AnyDesk client on your device. In the upper-right corner, click undefined.
      2. Provide your AnyDesk credentials and click Sign In.
        image
      Your license is automatically activated and you can use the AnyDesk client with all features available in your license.

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      Pre-apply license to a Custom Client 

      You can pre-apply the license key to your custom AnyDesk clients directly on my.anydesk.com. When you create a custom client on my.anydesk.com, the AnyDesk license is automatically assigned to it, so the client is ready to use with the license activated immediately after installation.

      💡 For details on how to create custom clients, see this article. 

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