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my.anydesk II
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Other Platforms
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FAQ
I need an additional user or upgrade. How do I do this?
It is great that you would like to upgrade your license! Follow those 4 simple steps to upgrade to a Performance license or add additional users to it.
- Log into your customer portal.
- Go to the License tab.
- Click Upgrade.
- Select the final product configuration you would like to upgrade to and confirm your upgrade.
If you would like to upgrade to an Enterprise license, please book a call with one of our Sales experts to get a personal consultation.
What happens to your current license in an upgrade?
If you have one of our legacy licenses (e.g., Lite1, Professional1, Lite2, Professional2, Power1), upgrading, in your case, means moving to our new licenses (e.g., Standard, Advanced, or Ultimate). For more information, contact our Customer Success team.
In any case, any upgrade will reset your license period to a full year. The residual value of your previous license (i.e., unused months) will be accounted for as a one-off discount for the new license.