Payment methods

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In this article, you can find information on our payment options and instructions on how to add your preferred payment method.

🦉 To learn how to pay a license invoice, see this article. 

💡 NOTE

You can find your Customer Number/ID on my.anydesk in the License tab, or on your invoice.

After purchasing the license, you need to activate it. Learn more about how to activate your license.


Overview

All payments can be handled in the management portals - my.anydesk I and my.anydesk II.

AnyDesk accepts different payment methods:

  • Credit Card - pay with your credit card. AnyDesk accepts Visa, Mastercard, American Express credit cards.

  • PayPal - pay using your PayPal account.

  • Bank transfer - pay your invoices via regular bank transfer. You can find the AnyDesk bank account details, such as IBAN, in the lower-right corner of each invoice.


Add a preferred payment method

You can add a credit card or PayPal account as your preferred payment method in my.anydesk. Your saved payment method will be charged automatically when your invoice is due.

🦉 To learn how to manage the auto-renewal of your license, see this article. 

In my.anydesk II, you can add credit card (Visa, Mastercard, American Express, or JCB) or PayPal account as a preferred payment method.

To add your preferred payment method in my.anydesk II:

  1. Go to the License tab.

  2. In the Payment Methods section, click  .

  3. Click Add Payment Method and select the payment method you want to add.
    payment in my.ad2 GIF-1

  4. On the pop-window, provide your payment information.

  5. Click Save.  

In my.anydesk I, you can add credit card (Visa, Mastercard, American Express) or PayPal account as a preferred payment method.

To add your preferred payment method in my.anydesk I:

  1. Go to Settings and open the Payment tab.

  2. Click Add payment method and select the payment method you want to add.

  3. Fill in your payment information.

  4. Click Save.


Change your preferred payment method

If you already set a preferred payment method and want to change it, you can do so in the my.anydesk management portal.

To change your preferred payment method in my.anydesk II:

  1. Go to the License tab.

  2. In the Payment Methods section, click  .

  3. Add a payment method following the steps in the section above.

  4. Click the ✔ icon next to your new payment method.

To change your preferred payment method in my.anydesk I:

  1. Go to Settings.

  2. Open the Payment tab and click Delete payment method.

  3. Click Add payment method, select the payment method you want to add, and fill in your payment information.

  4. Click Save.  


Delete your preferred payment method

You can delete your preferred payment method from the my.anydesk management portal.

🚨 IMPORTANT

You cannot remove your payment method during the last 30 days of your current billing period.

To delete your payment method in my.anydesk II:

  1. Go to the License tab.

  2. In the Payment Methods section, click  .

  3. For the payment method you want to remove, click Delete.

Removing your saved payment method also turns off automatic renewal for your subscription.