With our new licensing model, we’ve transitioned from user-based licenses to connection-based licenses, providing more flexibility and scalability for your team. Upgrading ensures your organization stays equipped with the latest features and improvements.
What is a legacy license?
Legacy licenses are the older, user-based licenses, meaning you paid for the number of users. These licenses are being replaced by the connection-based model for better flexibility, scalability, and cost efficiency.
Why upgrade now?
Legacy licenses will no longer include updates or new features.
my.anydesk I, the older management portal, will soon be phased out. With a new license, you’ll get access to my.anydesk II, the new management portal.
Transitioning now ensures uninterrupted access and full functionality.
Benefits of connection-based licenses
Flexibility: Only pay for the connections you need instead of the number of users. This is ideal for teams where not everyone requires access simultaneously, making it a more cost-effective license model.
Scalability: Add connections as your business grows without restructuring user allocations.
Efficiency: Handle multiple active connections seamlessly, ensuring smooth operation with no latency or disconnections.
Who benefits most?
This model is particularly beneficial for:
Dynamic teams with varying access needs
Organizations with shift work or shared devices
Businesses seeking a cost-effective and scalable solution
💡 NOTE
Check out more details on our website.
How to upgrade?
There are two ways of how you can upgrade to the new licensing model.
To upgrade through the my.anydesk management portal:
Sign in to your my.anydesk portal.
On the main page, click Upgrade Now. You will be redirected to the web shop.
Follow the prompts to complete your license upgrade in just a few clicks.
You can also contact one of our license experts to help with the upgrade:
Go to this page and fill in your information. A license expert will get in touch to help you complete the upgrade.
FAQ
What is a concurrent connection?
A concurrent connection is an active remote connection between two devices at the same time. With the new license model, you pay for the number of connections you need, rather than the number of users in your license.
How many devices can I control simultaneously?
This depends on your license. Check your plan to confirm the number of concurrent connections allowed.
Do legacy licenses include future updates?
No, legacy licenses do not include updates introduced in the new model. We recommend upgrading to access the latest features.
What happens if I don’t upgrade?
While your legacy license will continue to function, you will not receive updates, new features, or access to my.anydesk II. Support for my.anydesk I will also be discontinued soon.
How can I upgrade my license?
Follow these steps to upgrade seamlessly:
Sign in to your my.anydesk.
On the License tab, click Upgrade Now to proceed to the web shop.
Complete the process in a few clicks.
Will I need to reinstall AnyDesk?
No, upgrading does not require reinstalling AnyDesk.
Will there be downtime during the upgrade?
No downtime is expected during the upgrade. However, data migration from my.anydesk I to my.anydesk II may take a few hours. During this time, all other functionality will remain active.
Do I need to migrate to my.anydesk II?
Yes, we recommend migrating to my.anydesk II to access the latest features. The older platform, my.anydesk I, will be phased out soon.
How do I migrate to my.anydesk II?
Go to my.anydesk.com and log in with your credentials.
Navigate to the License tab and click Migrate to my.anydesk II.
Will my data be preserved?
Yes, your data and Histórico de sessões will be migrated to my.anydesk II. However, any changes made on my.anydesk I after the migration, will not be synced with my.anydesk II.