What happens if I lose my Private Key?

With the help of a Private Key, you can unlock the Central Management features.

🦉 For more details about Private Key, see this article.

🚨 IMPORTANT
The Private Key is only generated once and cannot be recovered if lost. It is important to securely save and store your Private Key.

If you cannot find your Private Key, there are several things you can do:

Try using Search in the File Explorer
When you are setting up the Central Management for the first time, we made sure you cannot activate it, unless you copy and download the Private Key to your computer. That's why, you should have it somewhere on your device. Open the File Explorer on your computer and in the Search field, type private key or .pem.
Request to reset your Private Key
If you cannot find the Private Key anywhere, you can request to reset it. Please note that the new Private Key will not work with your previous dynamic custom clients and will require you to create new ones.
If you need to reset your Private Key, please contact our Technical Support or Customer Success teams.