If your account or license is still shown as inactive after payment, one of the following may be causing the issue.
1. Payment is still being processed
Some payments require additional processing time, especially bank transfers.
Wait a few minutes (or up to one hour for some payment methods).
Check for a payment confirmation email.
Verify that your license status in my.anydesk shows Active.
2. The license status has not been refreshed in the AnyDesk app
Your AnyDesk app may still display an outdated license status.
Open AnyDesk.
Select Refresh License or Reactivate License.
Sign out and sign in again if the status does not update.
🦉 For more details, see this article.
3. You are signed in to a different account
The license may have been purchased using a different AnyDesk account.
Verify that you are signed in to the correct AnyDesk account.
Check which license is assigned to the account in my.anydesk.
4. The license has not been registered
The license may not yet be registered to the AnyDesk app.
Copy the license key from my.anydesk.
In AnyDesk, go to Menu > Change License Key.
Paste the license key and register the key.
🦉 For more details, see this article.
5. Your account has not been migrated to my.anydesk II
If you previously used my.anydesk I, you may need to access your subscription through my.anydesk II to view your active license.
🦉 For more details, see this article.
What should I do if the issue persists?
Before contacting Support:
Restart the AnyDesk app.
Confirm that the payment has been completed by your bank and is no longer pending.
Verify that the license status in my.anydesk is shown as Active.
If your account or license is still inactive after 24 hours, please contact Support and provide your invoice number, license key, and AnyDesk account email address.