Starting from the week of April 1, 2024, AnyDesk clients version 4 and older will no longer be supported. If you are using such a version, please update the application to the latest version. More information can be found here.
Description:
This message is shown if the AnyDesk client is unable to connect to the AnyDesk servers. There are three main causes for this message:
- Communication request from the AnyDesk client never reached the AnyDesk servers.
- Communication request from the AnyDesk client was rejected by the AnyDesk servers.
- Communication response from the AnyDesk server never reached the AnyDesk client.
Potential Solutions:
- For Cloud versions of AnyDesk, please make sure that:
- The device has an active internet connection.
- The device and network DNS resolvers can resolve AnyDesk URLs
- All device and network-level security solutions have been configured to allow communication to and from our servers. For more information, please see Firewall.
- Synchronize the operating system time with an online time server. In many cases, this resolves certificate validation issues.
- For On-Premises versions of AnyDesk, please ensure that:
- The device is able to connect to your On-Premises server.
- Synchronize the operating system time with an online time server. In many cases, this resolves certificate validation issues.