Error Messages
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      Disconnected from the AnyDesk network

      Description:

      This message is shown if the AnyDesk client is unable to connect to the AnyDesk servers. There are three main causes for this message:

      1. Communication request from the AnyDesk client never reached the AnyDesk servers.
      2. Communication request from the AnyDesk client was rejected by the AnyDesk servers.
      3. Communication response from the AnyDesk server never reached the AnyDesk client.

      Potential Solutions:

      • For Cloud versions of AnyDesk, please make sure that:
        • The device has an active internet connection.
        • The device and network DNS resolvers can resolve AnyDesk URLs 
        • All device and network-level security solutions have been configured to allow communication to and from our servers. For more information, please see Firewall.
        • Synchronize the operating system time with an online time server. In many cases, this resolves certificate validation issues.
      • For On-Premises versions of AnyDesk, please ensure that:
        • The device is able to connect to your On-Premises server.
        • Synchronize the operating system time with an online time server. In many cases, this resolves certificate validation issues.