Session Requests

Session Requests streamline remote support by enabling support agents to connect with users effortlessly via a session link, without requiring an AnyDesk ID. This feature also lets support agents keep track of past and upcoming requests, streamlining the process for both support agents and end users.
	Requirements Overview Creating a session request Connecting to the remote user

Requirements 

• AnyDesk 9.0.1 or later (custom client) for Windows.
• The support agent must have the View & Edit permission for Session Requests enabled in my.anydesk II. 
• The support agent must be signed in to the AnyDesk client.

Overview 

You can view all session requests in the Session Requests tab, available in both the AnyDesk client and my.anydesk II.

Each session request has a status that shows its progress and availability for connection:

	Open	The initial state after a session request is created.
	Waiting	The remote user has opened the session link but has not yet granted access.
	Ready	The remote user has granted access, allowing the support agent to connect by clicking  next to the request.
	Connected	The session is in progress.
	Closed	The session request has been closed.
	Expired	The session request has expired.

Creating a session request 

Support agents can create session requests for the end user in the AnyDesk client and in my.anydesk II if they have the required permissions. Follow these steps: 

In AnyDesk client:

1. In the AnyDesk client, navigate to Session Requests.
2. In the dialog that opens, fill in the following details:
   
   1. Recipient name - enter the end user’s name.
   2. Assign to - select who to assign this session request to: Myself, Client, or a specific Queue.  
   3. Recipient email - provide the end user’s email address.
   4. Send invitation email - select the checkbox to send the session link and updates to the provided email.
   5. Comments - add any notes relevant to this request. 
3. Click Create Request. 

If you selected the Send Invitation Email checkbox, an email with the session request link will be automatically sent to the remote user from noreply@anydesk.com. You can also copy the session link by clicking and share it with the user.

In my.anydesk II

1. In the my.anydesk II management portal, navigate to Session Requests.
2. In the dialog that opens, fill in the following details:
   
   1. User Name - enter the end user’s name.
   2. User Email - provide the end user’s email address.
   3. Send Email - select the checkbox to send the session link and updates to the provided email.
   4. Email Language - select the language in which to send email to the end user.
   5. Comments - add any notes relevant to this request. 
   6. Schedule - select the checkbox to set a time for the session request. 
   7. Expires In - select the date for when the session request will expire. 
   8. Assign to - select who to assign this session request to: Unassigned, Client, or a specific Queue.  
      
      
3. Click Create. 

Step 1: The remote user downloads the AnyDesk Assist client

• The remote user receives an email containing a link to accept the session request.
• When the user clicks the link, they are redirected to a webpage to download the AnyDesk Assist client.
  

Step 2: Check the remote user’s status

• After the user downloads and opens the client, the session status in your Session Requests tab updates to Waiting.
• In the AnyDesk client or my.anydesk II, navigate to the session request and select the Connect button. 

Step 3: Remote user accepts the connection

• The remote user will see a dialog window in their client with options to Allow Access or Deny the session. 
  

Step 4: Begin the session

• If the remote user selects Accept, the session status in your Session Requests tab updates to Ready. 
• You can now begin assisting the user remotely.