Error code
10001
Cause
If you encounter the Connection Failed error when trying to connect to an iOS or iPadOS device, it is likely due to an inactive AnyDesk license on the client you are using to initiate the connection.
🚨 Important
Remote connections to iOS or iPadOS devices are only possible from a licensed AnyDesk client. For details on activating your license, see Activate your license.
Solution
To resolve this issue, follow the steps below based on your operating system.
For all operating systems (except iOS/iPadOS)
- Purchase a license if you do not already have one.
- Activate the license in your AnyDesk client.
- Connect successfully to the iOS/iPadOS device.
For iOS/iPad devices
Due to vendor restrictions, remote connections between two iOS devices are not supported.
To connect to an iOS/iPadOS device, you must use a licensed AnyDesk client on another operating system (e.g., Windows, macOS, or Android).