🚨 Available for users with Ultimate (Cloud) license.
AnyDesk Assist is designed to help support agents provide fast and efficient remote desktop support to end users via a unique link. This new functionality simplifies the connection process, reduces setup time, and is ideal for organizations needing scalable, rapid support solutions.
What is AnyDesk Assist?
AnyDesk Assist is the customized AnyDesk client designed for support teams to receive, manage, and respond to support requests efficiently.
Support Teams
With AnyDesk Assist, support teams can:
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Create, track, and manage Session Requests in the AnyDesk client
Support teams can easily create, track, and manage remote session requests, even for end users without AnyDesk installed. The end user simply clicks a link to either download AnyDesk or use the app if already installed. Once they accept the session request, the support agent can connect without needing the user’s client ID.
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Create and manage Session Queues in my.anydesk II
Support managers can track and manage all incoming requests through centralized Session Queues in their my.anydesk II account. They can assign requests to specific queues to keep things organized and ensure each request is categorized and goes to the right agent.
Remote User
With AnyDesk Assist, remote users can:
- Request a Session using a downloaded/installed AnyDesk client
End users with AnyDesk installed can request assistance via the Request Session button. This action creates a session request for the support team.
