Error Messages

This article lists and explains the most common AnyDesk errors and status messages that may occur.

Error Messages

Waiting for image. This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem.
This desk is not available. Please make sure that AnyDesk is running on the remote computer and it is connected to the internet. This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem. Please see Disconnecting Sessions.
AnyDesk is not connected to the server. Please check your internet connection This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem. Please see Disconnecting Sessions.
Status: win32_10060 This error code is generated by Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Please see Disconnecting Sessions.
Status: win32_11001 This error code is generated by Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Please see Disconnecting Sessions.
Status: win32_10054

This error code is generated by Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Please see Disconnecting Sessions.

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Status Messages

Could not log in to the remote computer. AnyDesk’s window must be open on the remote computer in order to connect. Interactive Access must be configured on the remote computer to always show a connection request.
The session was interrupted on the remote side. Please wait while AnyDesk is trying to restore the session. Connection reset after some time due to improperly configured firewall. Please see Disconnecting Sessions.
The network connection was closed unexpectedly. Connection reset after some time due to improperly configured firewall. Please see Disconnecting Sessions.
The Session was denied due to the access control settings of the remote computer. Your ID is not whitelisted in the ACL (Access Control List) of the remote client.
Your license does not allow more sessions. Please close other sessions or contact sales to obtain an upgrade. This message is displayed in case the session limit of your license has been reached.
In some rare cases sessions are not terminated and still run in the background.
If that is the case, you can terminate the session in your customer portal on my.anydesk.com.
The session has ended. Status: desk_rt_27 This message is displayed if the session has been automatically disconnected due to inactivity.
This message is only displayed if the remote device is using AnyDesk 6.1.0 for Windows or newer and the connecting device is not using AnyDesk 6.1.0 for Windows or newer.

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Messages while connected

Please wait for the remote user to accept the UAC dialog. The remote side gets displayed a Windows UAC dialog and has to either enter administrator credentials or cancel the UAC request.
Too many rejected connection attempts. Please try again later. After several session requests have been rejected by the remote side no additional requests are possible for some time.
Logging on to the remote computer is blocked by the AnyDesk settings. The remote side is configured to not allow incoming connections.
Remote display server is not supported (e.g. Wayland) This message will be displayed in case the remote side uses Linux and any other display server as X11. In most cases you can change the display server on the login screen while the user is logged out of the session (this varies slightly between distributions)

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Fatal Error

If a fatal error, from which AnyDesk cannot recover, occurs, a crash dialog is displayed.
It contains technical information that helps identifying issues.

The “Send” button submits the crash information, including the devices IP-address, to our servers, helping us locate and fix the issue.
To provide us with further information, send a copy of the crash report, including crash-ID and a detailed report of the actions preceding the crash, to our support team.

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Exit Codes

Documentation of exit code values for third parties wishing to use AnyDesk from scripts or other programs.

Code Description
1000
AnyDesk could not run at all because ntdll was not found.
1001
AnyDesk could not run because kernel32 was not found.
7000
Path initialization failed. See windows event log for details.
7001
Signature check failed.
7002
Unrecognized command line parameter.
7003
Could not start process (already started).
8000
The requested operation requires elevation (start as admin).
9000
Generic exception occurred in application. See trace.
9001
The process terminated itself because of a severe error condition. See trace.
9002
The process encountered a system exception. Please contact support.
9004
Error while writing the requested information to stdout.
9005
Error while reading required information from stdin.
9006
The password to be set is too short.
9007
Error while registering license. See trace for for information.
9010
Could not perform the requested operation because the AnyDesk service was not running.
0xad1000
Could not remove an older client's executable.
0xad1001
Could not stop an older client's service.
0xad1002
Could not terminate an older client's processes.
0xad1003
Could not install the service. May happen in case a Windows Control Panel is open.
0xad1004
An unexpected error occurred.
0xad1005
Received invalid installation parameters.
0xad1006
Could not install custom client (installation set to disallowed).

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