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      Two-Factor Authentication

       

      💡 This feature requires an authentication app that supports time-based one-time passwords (TOTP).

      AnyDesk provides Two-Factor Authentication (2FA) for remote access to devices without someone physically present (unattended access) and for logging into the my.anydesk management portal.

      AnyDesk Client
      my.anydesk
      Recommended Authenticator Apps
      Use Cases

      AnyDesk Client

      To enable 2FA verification for Unattended Access connections to your client, complete the following steps:

      1. Open AnyDesk client, in the upper-right corner, click settings button and select Settings.
      2. In Settings, navigate to Access and in the Unattended Access section, select the Enable Two-Factor Authentication checkbox. 
      3. A prompt will appear where you can scan the QR-Code or paste the key into one of our recommended authenticators.
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      4. Enter the authorization code from the authenticator and click Enable authorization.

      🚨  If the correct authentication code is entered but the Enable authorization button is still grayed out, ensure the time on both the authenticator and the AnyDesk device is synchronized. Since the codes are time-based, they will fail if the times are not aligned.

      Establishing a session

      When connecting to an AnyDesk client with two-factor authentication (2FA) enabled, you will be prompted to enter a 6-digit authorization code from your authenticator app immediately after submitting the unattended access password, whether manually or automatically.

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      Settings

      We recognize the importance of two-factor authentication (2FA) for enhancing security. However, we also acknowledge that 2FA may not be necessary for many users after the initial verification.

      To address this, AnyDesk provides two options for administrators to allow connecting users to skip 2FA verification:

      1. Automatic Login: If the Enable for saved login information checkbox is unticked, AnyDesk will not ask for the 2FA verification code when a user connects using the Automatic Login token.

      2. Short-term Passwords: If the Enable for short-term passwords (e.g., remote restart) checkbox is unticked, AnyDesk will not ask the 2FA verification code when automatically reconnecting a session, such as during a Remote Restart.

      By customizing these settings, administrators can streamline the user experience while maintaining appropriate security measures.

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      my.anydesk

      You can enable Two-Factor Authentication for my.anydesk account by navigating to Settings > General > Two-Factor Authentication in your my.anydesk management portal.

      🚨 Make sure to print or save the recovery key in a secure place. This key is essential for restoring access to your account when needed.
      Do not continue without saving or printing the recovery key.
      Once lost, the recovery key cannot be retrieved or reset.

      If you lose access to your authentication device and do not have your recovery key, please contact AnyDesk Technical Support.

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      Recommended Authenticator Apps

      The following authenticator apps have been tested and are recommended for use with AnyDesk:

      • Google Authenticator
      • Microsoft Authenticator
      • FreeOTP

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      Use Cases

      Home Office

      Set up a company mobile phone, tablet, or PC with 2FA to ensure that only your employee can access the office computer remotely.

      Additionally, you can configure multiple authentication devices by scanning the same QR code with more than one authenticator app.

      Limit Access

      Restrict access to specific devices, such as your servers, so that only the person with the authentication device can log in.

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