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You are having questions about AnyDesk or are having problems using it? This page might already have the right answer.



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FAQ


Do I need to install AnyDesk?

AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications. However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be typed remotely, the following UAC Prompt must be confirmed manually from the remote side. Each Installation has its unique ID and is bound to a specific licence.


How to make multiple connections?

AnyDesk is multitude capable. Based on your licence, your client can have multiple sessions simultaneously. Free and Lite licence will only allow one simultaneous session. The Professional licence and the PowerUser feature, enable unlimited amounts of connections for each licenced seat.


Can I transfer files with AnyDesk?

Yes, see: File Manager and File Transfer


Where do I find my invoices?

Your invoices can be found in the MyAnyDeskPortal.


I lost my Password (my.anydesk.com)

To recover your recover the password for the MyAnyDeskPortal Account, contact support@anydesk.com and request a password reset.


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