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Contract FAQ

The FAQ addresses common questions about our Contracts. All sections link to corresponding articles. For specific questions write a ticket to support@anydesk.com.

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What is the duration of my contract?

Each contract has the time span of 12 months (one year).


Do I need to renew my license?

No, your subscription will be automatically renewed if you don’t cancel it beforehand.


How do I cancel my subscription?

Log into the my.anydesk.com portal. Click the “Cancellation Request” button, and simply fill out the form. You will receive a confirmation of your cancellation via email.


Does my contract end with the cancellation date?

You will be able to use your purchased license until the billing period ends, meaning if your contract has the time span 01.01.2020 – 01.01.2021, you will be able to use your purchased license for the whole time span.


Do I have the right of withdrawal?

Yes, you have a right to cancel your subscription within a specified time frame. We have a 14 day money-back guarantee.


Can I pay my subscription monthly?

No, we only offer annual billing at this time.


I have realized that I need an additional session or upgrade. How do I go about the order?

You can upgrade your license at any time, or opt to add more sessions. You can order either of these options via the web portal at my.anydesk.com. A thorough step-by-step instruction manual can be found here: Upgrade License.


I am trying to pay, but it keeps redirecting me to another page. Why?

If your credit card provider is redirecting you to another page to put in a secure pin or ask for additional authorization, please contact them directly. This usually happens when the credit card has a 3D secure feature implemented.

The transaction can also fail if it is not recognized as a common or safe purchase. In this case, the transaction will be blocked by the credit card provider. If this happens to you, please contact your credit card provider directly.


Which payment methods do you accept?

We accept payments via Visa, Mastercard, American Express, JCB, and PayPal. Bank transfers are only accepted for DACH.


Where can I find my invoices?

You can view and download your invoices at the web portal https://my.anydesk.com/login. Go to Settings and choose Invoices. For any specific questions regarding your payments, please contact our billing department at billing@anydesk.com.


I lost my password for the AnyDesk portal. How do I access my account?

To recover your password, go to my.anydesk.com and hit the Forgot Your Password? Button. We will send a reset email to the address stored in your account.